Sales Administrator

Working for the well-established and successful manufacturing business the Sales Administrator will be responsible for administering the end-to-end sales process, from enquiry to invoice and payment and playing a pivotal role in ensuring that all customer orders are processed accurately, and the company’s business systems updated and maintained. The role will contribute to ensuring that the business delivers a high standard of customer service including ensuring enquiries and complaints are handled professionally and in a timely and efficient manner.

This role requires professionalism and attention to detail, whilst exhibiting flexibility in managing priorities, solving problems and making recommendations for improvements. This role also requires good standards of numeracy to support contract estimating and pricing and good communication and interpersonal skills.

Working hours are Monday to Friday, with an early finish on a Friday.

Areas of responsibility:

• Deliver the Sales Administration process for the business, receiving customer orders and populating all relevant customer and order details into the business system.
• Process customer purchase orders, raise sales orders and associated works orders, and raise invoices and credit notes as required.
• May support the estimating process for new enquiries including receiving and recording customer enquiries and passing requests for estimates to the appropriate team within the business.
• May be required to prepare and deliver some customer quotations to a professional standard using established price book or price lists, or from cost estimates provided by the business.
• Ensure necessary records and data are retained and appropriately filed in relation to customer quotations and orders.
• Receive, qualify and resolve customer complaints, referring to the appropriate function within the business as required.
• Answering phone and directing calls within the business and managing the process for receiving visitors to the site.
• Perform general office administration tasks including managing stationery orders, visitor bookings (including lunch, transportation and accommodation as needed).
• Support in the monitoring of delivery performance to customers, alerting or advising the business of risks to delivery and slippage against agreed customer delivery dates, and keeping customers informed of delays to their orders.

Essential Requirements:

• Prior experience in an administrative or customer services role, ideally in an engineering or manufacturing environment.
• Good understanding of the sales process including how sales are administered within a business from customer order to invoicing and payment.
• Ability to communicate effectively within the organisation both informally and formally through appropriate methods, including a good standard of written and verbal communications.
• Flexibility in undertaking a broad range of administrative tasks as required to support the business.
• Good time and priority management skills.
• Experience using Microsoft Office, especially MS Excel.
• Prior experience utilising an MRP system to manage sales within a manufacturing environment, and/or using a CRM system to track customer enquiries and quotations would be advantageous.
• Ability to communicate effectively within the organisation both informally and formally through appropriate methods, including a good standard of written and verbal communications.

KEYWORDS: administration, Administrator, orders, quotes, customers, sales

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.