Sales Advisor

About The Role
Sales Advisor
 
Working in the Nisbets Contact Centre is fun, fast and rewarding. As our Sales Advisor you will handle a broad range of calls from customers so the work is varied and challenging, but we give you all the training and support you need to be successful. In fact we have won various awards including Best Contact Centre of the Year - South West Region 2023, so whatever your personal development needs are, we will ensure you reach your full potential. What that potential is you can decide, we have so many career paths that could be open to you, you may rise through the ranks from Sales Advisor to Team Leader in our Contact Centre, or move into another part of the business, say Finance, Marketing, Sales or Digital.  One in 5 of our vacancies last year were filled by an internal promotion, so we really do commit to internal development.
As our Sales Advisor you just need to be a good communicator, a natural problem solver and comfortable picking up new systems and processes quickly. 
 
What will I be doing as a Sales Advisor?

• Deal effectively & efficiently with all Sales related requests primarily via the inbound phone channel but when necessary, via QMS/e-mail/webchat & take responsibility for processing each query through to a satisfactory conclusion
• Through great conversations offer upsell and cross sale products
• Work closely with other areas of the business and our suppliers, maintaining & developing collaborative relationships to support our customers.
• Develop your product knowledge so you can help customers with technical queries.
• Keep informed on marketing and promotional activity.

About You
   
So, why should I consider working as a Sales Advisor at Nisbets?

• Great working hours, 8.15 - 5.15 with no weekend working and a range of shift patterns available, plus hybrid working after a period of training.
• £23,333 (£11.58ph) base salary rising to £24,444 once you have passed you probation (SIP), and achieved performance targets for 3 consecutive months
• Annual performance related bonus which can be up to 3% of salary
• 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Option to purchase private healthcare at a subsidised rate
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
• Liftshare scheme, share your commute to work with a colleague and save money, and the planet
• Charity giving, do your bit by donating to charity through salary sacrifice  

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. 
About The Company
Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars, education, retail and social care settings, even the general public.
 
Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all. Over the past 40 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day.
 
Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses! No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly!
 
At Nisbets we’ve developed a unique culture where you’ll feel looked after, supported, listened to and engaged with the business from day one. This is all down to a range of Colleague Programmes and The Kitchen - our colleague benefits and recognition platform. This helps us to all keep in touch with what is going on in the business, as well as providing bite-sized articles and information for our colleagues. 
With regular team meetings, a formal appraisal process and regular one-to-ones, you’ll always know what’s happening and how you fit in. So come and be part of this great community.