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Form of workJewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 31 days of holiday (inclusive of bank holidays).
Hours - Shifts will fall between 7.30 - 5.00 Monday to Friday and every other Saturday morning 8-12
Key Responsibilities:
Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Dealing with lapsed accounts
Generating sales with new and existing customers
Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts
Work with colleagues to suggest opportunities for improvement
What's in it for you?
A competitive salary and benefits package, plus generous staff discounts
A supportive team environment where your contributions are recognized and valued
Opportunities to grow your skills and career within our organization
Flexible working arrangements to help you balance work and life
Required Skills and Experience:
Previous industry experience preferred but not essential
Experience in a customer facing environment
Passion for working with people
A positive can-do attitude
About us: At Jewson, we're proud to be part of the STARK Group and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your customer service skills to the next level and join a team that's dedicated to providing great service, we want to hear from you. Apply today!
