SALES ADVISOR

My client is continuing to expand and as a result they are currently seeking an enthusiastic SALES ADVISOR to join and strengthen their team in ROTHERHAM, SOUTH YORKSHIRE.
Overview of Role:
To serve the sales customer base providing excellent customer service and also to provide general administration support to the Sales Manager.
Key Responsibilities & Accountabilities:
* Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets
* Processing sales orders using Microsoft Great Plains & Microsoft Excel
* Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
* Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool
* Sourcing items from other suppliers when required.
* Maintaining high standards of administration and customer service to achieve maximum profitability & service level.
* Relaying customer issues and feedback to the line manager
* To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues.
Experience and Skills:
* Excellent communication skills, telephone manner and technique as well as good interpersonal skills
* Effective numeracy, literacy and word processing skills
* Ability to liaise closely with internal colleagues and external contacts.
* Ability to work as member of a team.
* Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures.
* Good negotiation skills with the ability to assess issues and be assertive as required.
* Ability to make decisions relating to the day-to-day tasks within your remit without upward referral and refer wider reaching decisions to the Sales Manager.
* Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy.
* Demonstrates an analytical approach to facts and figures.
* Willingness to learn and be flexible in their working arrangements.
* The ability to handle confidential information in the appropriate manner.
* Knowledge of Importing Procedures
* Competent in the use of Microsoft Excel, Word and Outlook
* Standard grades in English and Maths as a minimum
Additional Details
• Competitive salary offered (negotiable dependent upon experience)
• Full UK Driving Licence (desirable)
• 22 days paid annual leave plus statutory holidays
• Company paid health cash plan after completion of successful probationary period