Sales Advisor (Evening Shift) – Swansea

Sales Advisor (Evening Shift) – Swansea

Salary: £20,800 plus shift allowance and additional benefits

Hours: 37.5 per week, Monday - Sunday, Evening shifts 16:00-01:00

Location: Hybrid remote working with 3 days a week in our Pobl House Office in Llansamlet, Swansea

Contract: Permanent

Closing Date: Monday, 22 January 2024

In a nutshell

At Virgin Atlantic, we believe that everyone can take on the world, and we're looking for passionate, customer-focussed superheroes to join our Swansea Customer Centre team.  

As a Customer Service Advisor, you're the specialist on the other end of the line, creating once-in-a-lifetime trips and making our customers' dreams a reality. You'll be ready to take on each challenge as it comes, and spot opportunities to promote amazing products and services for our customers. You'll add your own dash of Virgin flair - crafting magnificent moments to surprise and delight. In return, you'll receive outstanding staff travel benefits that could include up to 7 free flights a year!  

Our people are the heart and soul of our Virgin family! Without them, we couldn't get off the ground. We'll mentor you and help unlock your true potential, giving outstanding training opportunities to build and grow your level of service.

Day to day

• Taking inbound calls from new customers, booking flights, assisting in any queries, and engaging with our frequent flying members
• Offering our customers irresistible, effortless, clear and memorable experiences, providing advice and guidance to help them find the right product that suits their needs
• Ensuring high levels of attention to detail and providing accurate information, to minimise the need for the customer to contact us again
• Improving revenue at every opportunity, by listening to customers and their needs and upselling where appropriate

We've learned to adapt our ways of working significantly - meeting virtually over the coffee table or setting up workspaces in our spare rooms. But we also recognise the importance of having your teammates on hand to support you and set you up for success, especially when you're starting out. That's why we provide a flexible balance between home and office-based working, so after successfully completing your seven-week induction, your working week might look like two days in the office and three days from home.

About you

Because our customers contact us from all around the globe, we operate 24 hours a day, 365 days a year.  

Thinking of applying? See if this sounds like you:  

• Free to work different day shifts between 07:00 and 23:00, including some weekends
• A passion for building excellent relationships with customers - adapting to each and every one for a personalised service
• Have a confident, can-do approach
• Can learn to use online systems to speak with and connect with our customers

If so, we'd love to hear from you! Kick-start your career with Virgin Atlantic today and find out for yourself what it's like to be part of our fun and successful team, based at Swansea.

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.  

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. 

Additional information  

If successful during your application, you would be invited to complete our interactive online assessment. Here, you'll be asked a series of situational judgement questions, followed by some pre-recorded video questions to answer. If successful through this digital assessment, the final stage will be an invite to our in-person assessment centre at Swansea in February..