Sales Advisor/Administrator

The main purpose of this role is to assist customers in our showroom and be the first point of contact for any stakeholders contacting the busness.

The hours are Monday - Friday 8am - 5pm (42.5 per week) + 1 Saturday morning per month 8am - 12pm.

Responsibilities include:

• Greet and attend to customers in the showroom in a professional and polite manner.
• Assist both trade and general public customers over the phone and in the showroom with placing orders.
• Process orders placed on all sales platforms, using the in house system called Orderwise.
• Various other tasks on Orderwise, such as but not limited to:
  • Create purchase orders
  • Set up new customers
  • Amend existing customer orders
  • Check stock
• Produce quotes for customers using measurement and product knowledge (full training provided).
• Send Purchase Orders for special items.
• Being the first point of contact for all telephone enquiries.
• Reply to customer’s enquiries via email and the messaging systems on the different sales platforms, including our online chat function.
• Liaise with couriers regarding delivery of orders to customers.
• Maintain a strong working knowledge of company products and services, and offers technical support and information to team members, customers and stakeholders.
• Use initiative to research competitor’s website and products and report back.
• Look at our website and sales platforms to do random checks and ensure all products are listed correctly.
• General housekeeping in showroom, ensure the showroom is in a presentable condition and cards and stock are always filled up. Report any issues with the showroom to the relevant person.
• General office and clerical duties as and when required.

Candidates must have:

• Have excellent customer service skills.
• Use initiative to problem solve.
• Be able to think on their feet in a fast-paced environment.
• Excellent verbal and written communication skills.
• Good numeracy and literacy skills.
• Good accuracy and organisational skills.
• The ability to work to targets and deadlines and be able to multitask.
• Excellent IT skills.
• The ability to work as part of a team as well as using initiative and working independently.
• The ability to be flexible and have a ‘can do’ attitude.