Sales and Customer Service Administrator

Our client is seeking a dynamic Sales and Customer Service Administrator who demonstrates drive, energy, and passion!
If you have proven experience in a phone-based Customer Service role with an element of Telesales, then this role is certainly for you.
Our client provides a high level or regional and national training and consultancy services, working hard to develop rewarding partnerships with all their clients.
This all happens from their busy head office in Plympton and vast training centres throughout the Southwest.
Job details of the Sales and Customer Service Administrator:

• Salary: £20,500 - £22,000 p/a 
• Hours: Monday - Friday 8:45am-5:00pm
• Company pension

The following elements of the Sales and Customer Service Administrator role are: 
Customer Service:

• Always follow our client's friendly and professional Customer Service approach.
• Ask the right questions to identify your customers’ needs.
• Anticipate your customer’s expectations and always aim to exceed them by giving proficient advice.
• Maintain a solid knowledge of their services on offer.
• Up- and cross-sell across their full range of services.
• Communicate effectively and efficiently with your colleagues in the technical and Customer Service teams.
• Professionally deal with any complaints and turn them into opportunities wherever possible.
• Work closely with the key account management and technical services teams

 Sales:

• Maximise opportunities for sales arising from every phone call you take.
• Regularly review existing account and tap into potentials for additional sales.
• Achieve sales targets and KPIs.
• Engage with sales initiatives identified by the sales, marketing and leadership team.
• Generate new sales opportunities through outbound calls and email activity
• Book qualified meetings for their Advisor and Training Services .

 Administration:

• Generate service proposals, consulting with internal expert as and when required.
• Take and process bookings over the phone or via email.
• Process payments in a safe manner.
• Regularly update our customer database.
• Flag any internal opportunities for improvement.

Qualifications and attributes needed as the Sales and Customer Service Administrator:

• Proven experience in a phone-based Customer Service role, that also included elements of sales.
• The ability to self-manage a demanding workload whilst remaining focussed on the task in hand.
• A high level of care to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
• Excellent communication skills - both written and verbal - and attention to detail.
• Good administration and IT skills.
• A general ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.

Benefits?

• Additional leave
• Bereavement leave
• Company events
• Cycle to work scheme
• On-site free parking
• Referral programme

If this is of interest to you, please apply with your CV in word format or call Emma Hutchings at the Pertemps Plymouth office for more information.