Sales And Customer Service Manager

Job Title: Sales & Customer Service Manager

Location: REMOTE

Pay rate/Salary:  Up to £30k DOE

Hours of Work: Mon – Fri (9am- 5.30pm)

Type: Permanent – Remote - Fulltime

Start Date: Immediately (flexible for notice periods)

We are hiring a Sales and Customer Service Manager on the behalf of a manufacturer, distributor and retailer of artisan pizza ovens that are made in Spain.

In this senior role you will be reporting directly to the managing director and will be responsible for sales, Customer Service, logistics, marketing & promotions and building relationships with stockists. You will be overall in charge of the day to day operations and running of the business, providing the highest level of Customer Serviceand Customer satisfaction.

Key Responsibilities of a Sales and Customer Service Manager

• Managing inbound calls and enquiries from a variety of customers.
• Confidently communicating with customers via phone, email, and live chat, to provide quotes and seizing the opportunity to maximise sales.
• Achieving and exceed weekly and monthly sales targets, through constant communication and strong relationship building.
• Developing new business by generating new leads, making outbound calls and conducting face to face meetings and/or showroom visits.
• Processing and responding to all new enquiries in a timely manner whilst ensuring all customers’ requirements and needs are met.
• Managing and improving the CRM, building a quality customer database to ensure outstanding service is delivered.
• Dealing with complex Sales and Customer queries, offering product knowledge and support.
• Manage and resolve complex customer requests, complaints or escalations, and ensure corrective action is identified and embedded within processes.
• Identify areas for improvement and drive improvement initiatives.
• Maintaining strong relationships with new and existing clients and stockists.
• Effective account management
• Collaborating with other teams to problem solve and gain insight to maintain excellent customer order experience.
• Work closely with the Warehouse Manager and team to understand lead times and any potential changes to customer orders.
• Work closely with logistics and 3rd parties to plan dispatch and delivery of orders in line with order fulfilment levels.
• Producing weekly and monthly reports for senior management regarding sales figures, new
• customers, account production, order errors, customer complaints and troubleshooting.
• Providing ongoing training and support to existing team members by conducting monthly one-to[1]one meetings and creating individual development plans.
• Ensuring in-house systems are kept up to date at all times.

The above range of duties whilst not exhaustive, give a clear indication of the job description that the Sales & Customer Service Manager role involves. However, the role will also require the employee to carry out any other duties that may be required to effectively perform their job.

What we are looking for in a Sales and Customer Service Manager

• A Passion for sales with an aim to achieve and exceed weekly and monthly sales targets
• Consistent drive, burning ambition, constant communication, and strong relationship building.
• Personable and friendly attitude with strong communication skills, ensuring that long term relationships can be developed.
• Proven and demonstrable experience of working in a fast-paced Customer Service/ sales role.
• A track record of sales achievements is essential for this role.
• Management and leadership experience is essential.
• Strong communication skills with a confident, Personable and friendly attitude and telephone manner, with the ability to build a quick rapport with the customers and ensure that long term relationships can be developed .
• Able to demonstrate good listening, negotiation and organisational skills.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• A quick learner, adapting to the changing nature of the role as the company expands.
• Team player, great at building strong, trusted relationships with a hunger to deliver results

Benefits of a Sales and Customer Service Manager

• Upto 20% performance related bonus
• 28days holiday inc. Bank Holidays (increases with length of service)
• No Weekend Work
• Company Pension
• Employee Discounts
• On-site parking

Apply to these Sales and Customer Service Manager roles through this advert. If successful, you may need to digitally register with our agency (if you haven’t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

If you would like more information about this role, please contact Lucy on our Commercial team on (phone number removed).

About Regional Recruitment Services – A Recruitment Agency in Leicester.

This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website ((url removed)).