Sales Associate - Harrods

Customer focused Sales Associates sought for our key UK Bang & Olufsen Store. As our new Sales Associate your emphasis will be on one-to-one consultative selling skills, delivering new business through a focused, considered sales approach

Key responsibilities

• Achieving monthly sales and profit budgets both individually and for the store.
• Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add on selling with both new and existing clients.
• Enhanced levels of personal presentation with a confident ability to demonstrate showroom products.
• Ensure the Showroom is clean and tidy in line with Company Policies and Procedures, so that the showroom meets the agreed company standards for open and closing times, appearance, housekeeping and product display
• Ensure relationships with all internal customers are maintained and developed
• Ensure that the required level of Customer satisfaction is achieved through full use of CRM System
• Delivering a high percentage of satisfied returning customers
• Attend and organise and contribute to all meetings and events as required. This includes external customer meetings and events, meetings and events with alliance partners, as well as in home product demonstrations
• Support the Store Manager in ensuring that all paperwork and spreadsheets are completed in full and on time, as well as supporting items (products/marketing-material) are out of stock .
• Uphold all Company Policies and Procedures at all times, in particular those relating to Occupational Health and Safety, Trade Practices Act, Discrimination and Harassment, and Privacy Laws
• Liaise with other departments within Harrods to expand our database and customer leads.
• Work with the interior design team in Harrods as well as interior design companies outside of Harrods to generate new clients.

What you bring

We are looking for a highly motivated and capable Sales Associates who can demonstrate an proven history of sales in previous roles. You will be required to work to targets that involve closing sales generated as a result of passing trade combined with a proactive sales approach, that involves contacting previous or current clients. Full product training will be provided, but it is anticipated and expected that this person will bring energy and enthusiasm to the role.

Moreover, you bring:

• Energy and enthusiasm to make the showroom an inspirational and energised environment that the customer enjoys
• Ability to build a comprehensive client base through articulate and knowledgeable communication.
• Enhanced interpersonal skills
• Experience of dealing with an affluent customer base.
• Ability to seek out sales opportunities and build long lasting relationships with clients and potential clients.
• Previous experience in a one to one customer orientated organisation.

What we offer

This role reports to the Store Manager, Harrods and is part of the extensive UK & Ireland team. Furthermore, this position will have internal interaction with VM, Training, Marketing and other global functions.

With approximately 1,000 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and that constructive feedback makes us grow as professionals and as a company, and we have a genuine interest in learning from each other.

Compensation: Competitive salary and benefits package.

Location: Harrods, London

Start date: As soon as possible.

Travel: Approx. 5%

How to apply

Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 31st May 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our TA Specialist, Grant Stevens-Bulmer on GRSB@bang-olufsen.dk. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 98 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.

Job Type: Full-time

Work Location: In person