Sales Consultant

We have a new opportunity for a Sales Consultant to join our team within Vistry East London, at our site in Enfield, London. As our Sales Consultant you will be responsible for carrying out all aspects of the day to day running of the sales and marketing suite in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress and delivering successful continual sales.

Let's cut to the chase, what's in it for you

• Competitive basic salary and annual bonus
• Milage Allowance
• Agile working possible (dependent on role)
• Up to 33 days annual leave plus bank holidays
• Private Healthcare and Dental Insurance
• Competitive contributory pension scheme
• Life assurance - 4 x your annual salary
• Share incentive schemes
• Employee rewards portal with many more benefits

In return, what we would like from you

• Behave in line with our company values - Integrity, Caring and Quality
• 5 GCSEs / GCE including Mathematics and English (at C grade or above).
• A Levels in any discipline.
• Experience working in a customer facing role delivering under pressure.
• Experience in generating leads and sales through telephone based business development.
• Proven track record of achieving sales targets
• Proven track record of exceptional sales
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Comfortable using multi channel forms of communication
• Ability to handle complaints and difficult situations
• Strong negotiation and sales skills
• Proven track record of successfully completing the sales process with customers
• Excellent administration and organisational skills
• An interest in property and the housing market
• Good planning and organisational skills
• Excellent communication skills
• The ability to work under pressure and meet sales targets.
• Willing to be flexible in respect of day to day duties and hours worked
• Willing to travel to all sales sites, including regional offices
• Full driving licence and access to a suitable vehicle.
• Patience and ability to remain calm under pressure
• A friendly, trustworthy and professional attitude

More about the Sales Consultant role

• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales.
• Manage and implement new innovation in fulfilling the business targets on new home sales.
• Negotiate with customers to ensure the best sales outcome for the business
• Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions
• Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
• If required, travel to other sites within the specified sales hub's area to undertake pre booked customer appointments
• Have a detailed knowledge of all sites within the London region and the build progress to ensure each customer is given every opportunity to purchase a new home
• Have detailed knowledge of all plots available and upcoming within all sites within the London Region to ensure each customer is given every opportunity to purchase a new home.
• Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
• Proactively working as a member of the sales team and demonstrating effective team working skills with others.
• Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company.
• Proactively sell all types of customer extras across all reservations to drive additional profit for the Company if applicable
• Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
• Deal with all customers in a polite, friendly and efficient manner.
• Ensure that customers are kept fully and regularly informed of the progress of their purchase.
• Respond to all cancellations making every effort to 'save' and if necessary re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within the London region.
• Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them if applicable.
• Work with the Site teams to understand the progress of build of current plots and prospective plots in order to provide customer information to the sites and, in turn, clearly communicate with the customer.
• Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Deliver high quality home demonstrations both virtually and face to face in conjunction with the build/maintenance teams in the home that the customer has purchased.
• Carry out daily tasks as required.
• Work alongside colleagues to ensure all aspects of the sales process are completed to the required standard with all customers.
• Ensure all relevant stakeholders and colleagues are informed of key departmental developments.
• Take responsibility for all company property and equipment.

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.
We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry.
Benefits
Agile Working
Offers a flexible way of working.
Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy and sell up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
Volunteer Days
With 2 paid volunteer days a year, you can give back to communities and charities.