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SalaryAt Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!
Since creating Strategic Partners in 2018 we have developed from a group of individuals to a high performing team, focused on delivering exceptional support to the businesses that are the most productive and valuable to the network and Quilter as a whole.
Not wishing to rest on our laurels, we constantly seek further ways to enhance both our delivery and results which promoting a culture of self-improvement and development. Every new member to the team has been encouraged and supported to expand their knowledge, competency and confidence which has been achieved through both internal and external support and learning.
Our team works with businesses that are focused on growth, this means that whilst we have our core objectives to which the whole team is focused on delivering, the activities undertaken are varied and constantly evolving.
About the Role
Level: 2
Department: QFP Network
Location: Southampton (Hybrid) or England - Home Worker
Contract type: Permanent
Non regulated
As a Sales Consultant in Key Accounts, you will be key part of the support team dedicated to assisting Key Accounts Appointed Representative (ARs) in the development of their business by maximising the strategic alignment opportunities with Quilter to deliver good customer outcomes.
You will develop strong relationships within key functions of the business including other parts of Quilter, assisting, and enabling pro-active problem resolution and providing additional support to the Senior Relationship Managers, Field Coaches, collaborating with other key stakeholders to deliver coordinated support to Key Accounts ARs.
You will proactively follow-up on actions and next steps agreed between Senior Relationship Managers and ARs, support the creation of, and ongoing analysis of MI and drive a culture of service excellence and continuous improvement, placing the customer experience front and centre. This will also include responsibility for the promotion of central initiatives.
Ensuring that Conduct Risk is at the forefront of management decision making, you will be putting the customer at the heart of what we do by committing to decisions we make delivering good customer outcomes and taking responsibility for treating customers fairly in their direct and indirect dealings with the Company.
About You
Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.
To be successful in this role, you will need a broad understanding of how to build relationships that are professional and beneficial to all parties as well as good knowledge of the industry within which Quilter Financial Planning operates, strong understanding of the regulatory landscape and experience in developing and delivering training solutions.
This also includes..
- Able to demonstrate excellent communication skills, including over the telephone with the ability to quickly build and maintain relationships with Principals, Advisers, provider contacts and other key stakeholders.
- A confident approach, you will be someone able to react quickly to changing priorities, and have good negotiation and conflict resolution skills.
- Analytical skills and a problem-solving mindset are essential, as is the need to be focused on developing solutions to create exceptional user experiences, continuous improvement and being results driven with strong passion to deliver.
- Good problem solving ability, and able to keep customers updated.
- Excellent customer service skills and delivery; keeping the customer in mind and able to partner with the Key Account Representative to deliver on SLA's.
In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.
Core Benefits
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Private Medical Insurance: Single cover as standard, cover can be increased at your own cost
Life Assurance: 4x your salary, cover can be increased at your own cost
Income Protection: 75% of salary payable after 26 weeks of absence
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
