Sales Coordinator

Company	Jacob Thomas AssociatesSee more
Address	Oakham, Rutland
Form of work	Permanent
Salary	£24,023/annum plus excellent benefits
Category	Customer Service

Job description

Job Title; Sales Coordinator

Salary; £24,023 per annum

Shift Pattern; Monday-Friday 09.00am-17.00pm

Location; Oakham, Rutland

Our manufacturing client are currently seeking a Sales Coordinator. Reporting into the Supply Chain Manager, the purpose of the role is to provide an efficient service and after sales support to customers and internal departments from first enquiry to order delivery

The Sales Coordinator Role;

Processing of new or established customer enquiries and orders and maintenance of customer delivery dates.
Collate all relevant information to promptly process enquiries.
Maintain customer quotes, product lists, price lists, any associated documentation.
Provide customers with proof of deliveries (POD’s) when requested.
Liaise closely with planning, production and distribution to facilitate on time delivery where necessary.
Liaise directly with the external sales team on customer issues and sales data where necessary.
Identify product alternatives in the event of shortages and agree with external sales and the customer before despatch.
Record and process customer complaints, liaise with customers, quality, technical, planning to generate satisfactory complaint resolutions.
Process new artwork through customer approval to finished product.
Carry out other duties that may be required from time to time to develop and facilitate an efficient operation.

The Sales Coordinator Candidate;

Good organisational skills
Excellent interpersonal skills and telephone manner to work across departments and liaise with customers.
Proven experience working in a customer service environment.
Flexible in approach and prepared to assist team members when required.
Good Excel spreadsheet skills with analytical capabilities.
Excellent communication and word processing skills.
Good trouble shooting skills, including data and processes.
Confident and self motivated, can work well in a pressurised environment, individually and as part of a team.
Sense of humour.
Enjoys a challenge.
Knowledge of Sage systems desirable but not essential (or similar). Comfortable working in a process change environment.

The Sales Coordinator Benefits;