AddressDescription
About the Role
Reporting directly to the Sales & Guest Services Head of Department, the Sales Manager will lead the department’s Duty Manager and team across all areas including Holiday Sales and Day Visits, providing further support to Conference & Events as needed. The purpose of the role is to be responsible for the day-to-day operation of the Sales team to ensure an efficient and guest focused team.
This role provides motivation for the team to achieve budget and stretch targets throughout the year. You will have the autonomy to creating new and exciting sales initiatives inline with direction form Central Support. You will be managing all recruitment, training, succession planning, and performance monitoring of the team in your responsibility via our Butlin’s Ways of Working, coaching, mentoring and supporting team throughout.
Forecasting and phasing sales by working closely with the Central Support team to manage budgets along with understanding and liaising with Central Support to ensure all marketing and point of sale is correct and updated for our guests to see. You will spend time reviewing and analysing guest feedback to present to our team and leaders to enable improved decision making and promote positive ideas to obtain further sales.
You will support the Head of Department with team survey data, three commitment delivery and actioning departmental goals to enable to team to perform at their best each day. Project work and compliance to all company standards relating to health, safety and cash handling are critical, carrying out check and completing all relevant documents where required.
Typical working hours cover 40 hours per week, 5 days over 7, and forms part of the resort’s Duty Manager roster each month. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
Typical working hours cover 40 hours per week, 5 days over 7, and forms part of the resort’s Duty Manager roster each month. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an individual with prior experience inleading an operational sales team.
You should be able to demonstrate the following:
Delighting guests: You are passionate about leading a team to help guests have a tailor-made experience when booking their holidays
Developing people: You are an inspirational leader with a genuine passion for building a strong team by focusing on quality training and effective communication
Driving standards: You have an eye for detail and the ability to deliver consistent standards. You have the ability to manage short term tactical and longer-term action plans
Delivering results: You have the ability to drive the business using problem-solving skills in line with budgetary control and a proven track record in delivering goals
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
