Sales Office Manager

Title of Post:Sales Office ManagerResponsible for: All aspects of Trade Sales and SupportWorking Hours: Office based Monday to Friday 40 hours per weekWe are looking for a "Customer focused" individual with good commercial skills that will work proactively to drive our business with the External sales team and foster collaboration between the Internal and External Sales teams. A strong process driven background is essential within this role as we strive for continuous improvements in how we operate, we are expecting the successful individual to challenge and where possible improve current process. Prior experience in managing and developing a team is preferable.

We are the UK arm of a major appliance manufacturing group based in Spain and China. The overall objective of the Sales Office Manager is to work with both the Internal and External Sales team to ensure, orders are processed, orders expedited and ensure full sales potentials are achieved.Key Responsibilities

• Train, develop and mentor Sales office staff with a view to becoming a more "pro active" sales department
• Develop and set key KPI targets and Objectives
• Provide 'front line' support for Trade, Leisure and Online customers
• Develop a back order process and monitor this to ensure we are utilising our stock as effectively as possible
• Monitor stock shortages / stock requirements
• Work with the Field Sales Team and supply chain to sell on overstocks
• Assist Field Sales Team as required
• Actively target new Trade customers
• Liaise with warehouse with pick requirements / collections
• Carry out day to day tasks as required to complete company procedures set up by senior management.
• Support Sales Director(s) & Sales Team to help develop new business
• Work with Operations Team to ensure delivery schedules are met

Essential skills and experience:

• Excellent communication skills.
• Ability to work effectively with others at all levels.
• Good numerical skills.
• Ability to problem solve.
• Team player.
• Excellent communication skills
• Able to work on own initiative and under pressure
• Flexible approach to work requirements & workloads