Sales Order Process Specialist

• Xylem |ˈzīləm|

  1) The tissue in plants that brings water upward from the roots;

  2) a leading global water technology company.

  Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

  If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at

  www.xylem.com

  .

  We are currently looking for a Sales Order processes to join out team In Warrington on a full time permanent basis. This is a hybrid role with two days a week in the office - one of these being a Tuesday. For this role you must have fantastic organisation skills and experience dealing with external customers and providing a high standard of customer service. You will benefit from a great benefit package, competitive salary and a friendly sociable team.

  Summary of role:
  • Working closely within the Order Management department in the back office, along with liaising with, internal departments and customers.
  • Opening and loading new Sales Orders into SAP including MDG & Amber Road.
  • Managing back orders and liaising closely with the Procurement team.
  • Taking credit card payments
  • Customer queries
  • Liaising closely with warehousing to ensure on time dispatching of parts.
  • Monitoring the Order Execution inbox to deal with related enquiries.
  • Ensuring the Sales Order Process is followed through to completion.
  • To ensure that all company procedures are followed throughout.
  • Keeping the databases up to date.
  Key responsibilities:
  • Processing of all Sales Orders onto SAP through the Order Execution in box and providing order confirmations with correct dispatch dates.
  • Liaising with procurement and warehouse to ensure the Sales Orders are dispatched in full and on time in accordance with the date’s within the SAP system.
  • Keeping customers up to date with shipments/unavailable stock items and managing the customers’ expectations.
  • Gathering the required information for new customer account creation as & when required. Using the online tools Amber Road and MDG for creation of new customer accounts and delivery addresses.
  • Maintaining accurate databases
  • Holiday cover
  • Assist with gathering all relevant documentation to ensure efficient dispatch/invoicing can be completed.
  • Day to day administration, export documentation, customer queries, returns and credit requests.
  Knowledge/Skills required:
  • Excellent written & verbal communication skills
  • Computer skills
  • Strong teamwork & organisational skills
  • Ability to handle several complex orders at the same time with attention to detail.
  • SAP Experience
  • Ability to contribute to continuous improvement processes
  • Ability to work in a pressurised environment during busy periods

Why Work at Xylem!

We offer you a creative and international environment where you get the opportunity to focus on your personal and professional development together with committed and helpful colleagues. Engage as a volunteer through Xylem´s business program for community initiatives Xylem Watermark: www.xylemwatermark.com.

Everyone's equal value

We want people, regardless of skin colour, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.

Feel free to visit us at www.xylem.com

Application
We look forward to receiving your application in English. Please note that we will be interviewing continuously, which means that we may close the application process if we find the right candidate.
If you have any questions regarding this position, please contact Recruiter Kelsie Hill - kelsie.hill@xylem.com