Address
Form of workWorking within a large team, the purpose of the role is to process and maintain customers’ orders in a timely and accurate manner ensuring the provision of excellent customer service to customers and other departments.
Duties will include:
- Ensure Order Maintenance is carried out to meet forecast and monthly deadlines.
- Process and maintain orders in SAP and CRM, liaising with customers throughout the order ensuring high quality customer service is delivered at all times.
- Co-ordinate, escalate and resolve ongoing issues or disputes.
- Liaise with factory, customer and logistics provider directly to guarantee order delivery as per customers requested timescales.
- Liaise with internal departments to ensure customer expectations are achieved and a high level of customer service is delivered.
- Proactively build your knowledge of the clients products ensuring special consideration to changes and new product launches.
- Build, strengthen and maintain effective customer relationships via telephone and emails.
- Ad-hoc duties as required by Sales Manager
Fantastic opportunity to work for a fun, lively and supportive Manager!
