Sales Receptionist

To be part Sales Advisor and also Trade Counter Sales Receptionist.

To act as the first point of contact for customers / visitors to Henry Colbeck sites.

Responsible for the efficient and friendly answering / making of inbound / outbound telephone calls.

Key Responsibilities include but are not limited to:

• To meet and greet all visitors, customers and company personnel.
• To input “Cash and Carry” customer orders and direct customers to the order collection point.
• To deal with customer cash/card payments and general banking.
• To answer or distribute inbound calls quickly, efficiently and in a friendly manner.
• When appropriate, to maximise the sales potential of every call (in terms of order value and number of lines), whether outbound or inbound.
• Accurately data entering customer orders.
• To promote the products that the company has prioritised.
• To develop excellent relationships with customers.
• To work closely with Field Sales Managers as part of a unified Sales Team to maximise the sales and relationship potential of every customer.
• To develop and retain excellent product knowledge
• Cash Office duties on an as needed basis

Skills Required:

• Friendly, efficient and professional manner face to face and by telephone.
• Sales and results oriented attitude
• Sales and Customer Service skills.
• Good listening and questioning skills.
• Ability to deal with customer queries, complaints and difficult situations and turn them into a positive experience for the customer.
• Attention to detail, literate and numerate.
• Ability to plan and manage daily tasks.
• Team player with the ability to work closely with the Telesales and Field Sales Teams.

Confidence to manage upwards / outwards and to communicate issues and opportunities to the wider company, other departments and depots

Additionally:

• You may be asked to visit customers, attend training and company exhibitions and may be required to work additional hours occasionally (which may include weekend work).
• You may be asked to cover specific telesales customer call schedules due to illness or holidays or to carry out other general sales support duties
• To comply with all Company policies and procedures and deliver within the standards of all certification bodies ie: ISO 9001 Quality, ISO 14001 Environmental & BRC (where applicable).

Basic Salary is £23,400 / OTE is 25-26k with commission

Hours are typically Monday to Friday 9am - 5pm

Application deadline: 14/05/2024
Reference ID: HWhe/MWor

Job Type: Full-time

Pay: £23,400.00-£26,000.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• GCSE or equivalent (required)

Experience:

• Telephony Sales: 2 years (required)
• Customer service: 2 years (required)
• Microsoft Office: 2 years (required)
• Working towards sales Targets: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Application deadline: 14/05/2024
Reference ID: HWhe/MWor