Sales & Service Administrator

Working for a leading Facilities Management company based in Kenley the successful Administrator will provide full support to the Sales and Service team, Engineers and Customers.

Salary: up to £24,000 (rising to £25,000 upon successful completion of probation period) Hours: 08:00 - 17:00 Monday to Friday

Benefits: Death in Service benefit of 4 times annual salary, option to join the company healthcare scheme, Introductory commission of 5% of the value of any new business leads generated, Company Pension (company pay all contribution), EAP (employee assistance programme), 25 days Annual Leave, plus all statutory Bank Holidays.

Interested? Here's more about the company .

Our clients pride themselves on great customer service and having the best trained staff in the industry. And it's not just them saying they are good; they have won awards for customer service and training and have won the industry's first Investors in People Silver Award. On top of that, you will personally receive on the job training from some of the best in the sector, progression, and personal development opportunities are also available.

What will your working week be like?

Working within a small intermate team you will be able to work together to solve problems for commercial and domestic customers. Duties will include, but not limited to:

• Being first point of contact by phone and email from both clients and company technicians / sales force
• Checking / actioning Technicians and sales/service paperwork
• Liaising with clients on a regular basis to update on work progress
• Taking ownership of queries and complaints
• Keeping service database records up to date
• Creating jobs on the database and delivering quotations for sales
• Producing and maintaining spread sheets
• Answering low level account queries
• Daily post
• General office duties

Who will suit this role?

In order to be successful in this role you will ideally have service / FM industry experience, however, this is not essential and full training will be provided. You will, however, have previous experience of working to tight deadlines within a sales and service administrative based environment. Our client is looking for a fantastic communicator who can offer a first-class customer service, working under your own initiative, taking responsibility in a detailed environment, along with the following attributes:

• Highly organised and flexible, with the ability to multitask and work to deadlines
• Good working knowledge of Microsoft Office and Excel
• Ability to stay calm under pressure
• Fast, accurate data entry skills, high attention to detail
• Strong interpersonal skills
• Flexible, courteous, friendly and positive approach to work

This is an opportunity not to be missed - APPLY TODAY!

For your information

Interested? Please send your CV in as a Word format only

Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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