Sales Support Administrator

Sales Support Administrator – Bedford - £25,000

Fantastic opportunity for an Administrator with strong communication skills to join their business support team. You will be self-motivated, enthusiastic, bright and able to work independently and on your own initiative.

Main responsibilities:

• Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.
• Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
• Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.
• Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales.
• Generates and organises a collection of authorised returns when requested.

Key Skills:

• Experience dealing with contracts and project managing complex orders (coordinating all parts of the order, liaising with the sales team and service desk)
• Exceptional administration, planning and organisational skills.
• Excellent verbal and written communication skills
• Ability to remain discreet and retain confidential information
• Ability to work independently as well as in a team environment.
• Ability to build strong working relationships with colleagues and customers
• Highly motivated, with a positive ‘can-do’ attitude & tenacity
• Ability to flex working style and activity to best meet the needs of the business
• Resilient, with the ability to prioritise and stay calm and collected under pressure
• High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint)
• Wanting to learn and develop

Job Types: Full-time, Permanent

Salary: £24,000.00-£25,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Experience:

• Sales administration: 1 year (preferred)

Work Location: Hybrid remote in Bedford