Sales Support Administrator

Sales Support Administrator
Salary £25500
Within Aviva's Private Medical Insurance (PMI) division, we now have an exciting opportunity to join us as a Sales Support Administrator, where you will be tasked with building and maintaining relationships with our Brokers, aligned to our PMI product line. We are looking for individuals who have excellent customer service skills - i.e., the ability to build up rapport easily with corporate customers, both over the phone and via email - matched with prior experience, or interest in, working within the PMI space.
A bit about the job:
You will utilise your customer service skills to own and manage queries from our broker community via a central mailbox, as well as over the phone, also live chat facilities. This will involve taking ownership of queries, as well as completing demands. Full training will be given so that you become an expert in this area, offering advice and answering questions from Brokers about PMI products daily.
Working hours Monday - Friday, 9pm -5pm
Skills and experience we're looking for:

• Excellent customer service skills (Private Medical Insurance knowledge would be beneficial, but this is not essential)
  
• Strong communication skills, including being able to complete email correspondence to a high standard
  
• Strong organisational and administration skills
  
• Ability to build rapport easily and show empathy with customers, clients, and colleagues
  
• Able to listen and act upon what matters to customers/clients efficiently and professionally

What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £25500 (depending on location, skills, experience, and qualifications)
  
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
  
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  
• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
  
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  
• Brilliantly supportive policies including parental and carer's leave
  
• Flexible benefits to suit you, including sustainability options such as cycle to work
  
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to lacey.lane-mckoy@aviva.com