Sales Support Administrator - Au-24-02442

Autajon Labels Royston:
We are an award-winning label printing company, established in 1984 as Royston Labels Ltd, and joined the Autajon Group in 2023. As a growing business, we pride ourselves on developing high-end, top-quality labels for our well-known clients in the Cosmetics & Toiletries, Health & Nutrition, Drinks, and Pharma industries. We use our in-depth knowledge of traditional & digital print technologies, and combine this with innovative embellishments, as well as incorporating sustainability as a priority focus in our entire process. Based in Royston, near Cambridge, and with a team of 70 employees, we always aim to provide a quality service, and provide the skills, craftmanship & care required in every part of our manufacturing process to make beautiful, impactful labels.
JOB RESPONSIBILITIES
This is an exciting opportunity to join our growing Account Management team, currently consisting of 2 Customer Service Account Managers and 1 Sales Administrators who report into the Head of Account Management.
As a Sales Support Administrator in our Account Management Team, you will:
Raise repeat orders, ensuring that prices charged match the estimate, and increase margin where possible
Use the Company database (CERM) to record and maintain customer information, and to manage orders
Ensure all jobs are inputted on CERM in a timely manner, allowing for the production teams to fulfil orders
Amend existing jobs to the required quantities & specifications
Manage incomplete jobs and call-off jobs
Support the Account Management team with amended repeat orders
File and maintain product files
Answer incoming ‘phone calls and handle queries when appropriate
Produce spreadsheets for costing models generated by the Account Management team
Complete expedite reports, including pull forward, push back and quantity amendments
Support the Account Managers with any administrative requests
Process, collate, and file job bags
Manage status updates on CERM for all job bags
Provide holiday cover for colleagues in the Account Management team, including sending order confirmations and proof approvals
Provide holiday cover for the Receptionist when required
JOB REQUIREMENTS
What we're looking for:
The initiative to react quickly when a situation arises.
Knowledge of printing and packaging would be advantageous, but experience in a Customer-focused or administrative position is essential
Capability to manage multiple projects and successfully prioritise your workload.
Ability to ensure paperwork is completed accurately and display the confidence to comfortably and accurately discuss any mistakes on customer orders.
Ability to communicate and guide customers through the entire ordering process.
Someone with a passion for delivering the highest level of customer service.
A positive attitude to learning and development.
An enthusiasm to work as part of a team, but also be able to use your initiative to work independently.
Someone who can maintain a high level of consistency and reliability, which ensures efficiency and productivity.
An appreciation and understanding that detail and quality is EVERYTHING when it comes to labels.
Someone who takes pride in their presentation, and can demonstrate tidiness and organisational skills.
An eagerness to solve problems and look at challenges with a positive outlook.
Confidence to communicate effectively to all employees of all levels in the business.
A desire to work creatively within the printing and packaging industry.
Experience with working within the remit of ISO9001, PS9000, or BRC would be advantageous.
ADDITIONAL INFORMATION/BENEFITS
What we can offer:
A factory that holds itself to the highest standards of cleanliness, with state-of-the-art printing equipment
An open-plan, spacious office with lots of natural lighting and an outside picnic area
Exciting career progression opportunities throughout the business
A structured grading review system to drive your learning and development throughout your whole employment at Autajon Labels Royston
An employee benefits portal that has a strong focus on physical and mental health and wellbeing, and financial support
Company-wide bonus Scheme & Referral Programme
Free, onsite parking for all employees
Free refreshments for all employees
We are based on Royston Industrial Estate, SG8 5HN
Applications are reviewed regularly, and we aim to respond within 1 week.
AUTAJON
Autajon is a family-owned industrial group, where each employee is a "Connected Entrepreneur".
Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA. Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays.
With more than 50 years of know-how, we create customized, innovative solutions that are always responsive to environmental and social issues. We employ more than 4,000 people across 41 human-scale sites, who contribute to generate sales of 800 millions euros.
Authentic, sharing common values, we recruit individuals who are looking for a personal and collective adventure.