Address
Form of workSales Support Administrator
London
£22k-£25k
This role offers hybrid working
About Us
We work hard every day to provide small businesses with fast access to capital. Our dedication to excellence coupled with our advanced technology allows for easy and accurate decision-making that enables an application, approval, and funding to all take place within 1-2 days.
Our company culture is refreshing! Work hard, have fun, no corporate "BS", fast-moving, high growth. We are here to provide fulfilling careers, care and be kind to each other, and make our customers super-happy! And make a big profit! That’s all that matters, simple.
The Role
- First port of call for all new applications, to check whether:
- All the correct information has been received that is required for underwriting.
- We have received the application before.
- It meets our basic criteria.
- Liaise directly with the broker or directly with the customer to ensure we have all the correct information needed for underwriting.
- For applications that are declined upfront, input basis details into Salesforce.
- Pass the lead to the Operations Team for review when the complete information has been received.
- Go back to the brokers to request any missing info that has been identified by the Ops team or Underwriter.
- Support the BDMS or Ops team as the deal progresses, eg bank verifications.
Knowledge, Skills and Abilities
- Strong communicator with clear speech and writing.
- A good telephone manner.
- Can-do attitude.
- Ability to work in a fast-paced environment.
- A minimum of one year of administration experience in a similar role.
- Excellent attention to detail
- Ideally experienced in working with financial data
- Confident about the ultimate value of his/her decisions
- Active learner interested in applying Company standards to transactions.
- Effective team player with the ability to work independently, exercise initiative and take ownership of projects.
- Sense of accountability and pride in his/her work
- Ability to communicate urgency, while working with detailed process requirements
- Ability to drive a process.
