Sales Support Executive

Kenny Recruit have partnered with an award-winning travel company to find a Sales Support Executive on a permanent basis. Our client is the UK's leading agent within their area of travel. They have a vast variety of holidays on offer, including cruises, treks, skiing and rail packages. Flights, car hire, accommodation and excursions are looked after ensuring that your tailor-made holiday is perfect. This is an exciting opportunity for someone who is looking to begin a career within travel. All training will be provided so that you are capable of working independently and whilst working with various departments. Equally, this role is suitable for someone who has previous experience of working within the travel industry.
As a Sales Support Executive you will be a key part of the busy sales team and working on a hybrid basis in the London office. We are looking for someone who enjoys administrative duties; has great attention to detail; can effectively prioritise their own workload and has a positive outlook. The role involves working closely with the sales team as well as liaising with clients and suppliers, so confidence and strong communication skills are very important. If you thrive under pressure and enjoy working in a fast-paced environment this is the role and company for you.
Pay: £20,000 - £25,000 per annum
Location: Central London - at least 1 day in the office
Working hours: 9.00am - 5.30pm
Responsibilities:
* To process all on booking components and manage outstanding requests
* Manage allocation & API bookings – ensuring confirmations are received within the set turnaround time and checking that all details are accurate
* Work through supplier request responses from the department mailbox and update confirmations to the bookings
* Maintaining and developing strong working relationships with our suppliers at all times whilst delivering a professional and courteous service
* Communicating with reservation agents and providing support to get bookings confirmed and if required investigate alternative options
* Liaising with suppliers to check the progress of bookings on request and challenging any denied requests
* Ensuring any special requirements are booked for clients
* Responsible for cancellation of ground components and no shows
* Re-arranging components affected by airline schedule changes
* Providing support to other business functions as required
Skills / Experience / Requirements:
* A strong work ethic and willingness to go above and beyond
* Excellent attention to detail
* Problem solver
* Organised, flexible & punctual
* Able to work on own initiative as well as part of a team
* Ability to multi-task and work under pressure to meet tight deadlines
* Thrive working within a fast paced environment
* Self-motivated
* High process driven
Next Steps…
We've been candidates too so we know how frustrating it is if you don’t hear back from a job application. We’d love to respond to everyone, however given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, we simply can’t get back to every application - We know that’s not what you want to hear but we hope you’ll understand?
Short-listed candidates will obviously be contacted for this specific role and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion.
We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, feel free to contact us for a chat