Sales Support Agent

Sales Support Specialist – Tachbrook Park, Warwick

£23,000 - £25,000 With Excellent Benefits

Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success.  We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development.

As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business.

The Sales team at Calor Gas are looking to recruit an engaging and proactive Sales Support Specialist

Responsible for providing a proactive and efficient sales and administrative service for Head of Sales, Field Sales Professionals, ASMs and NAMs. The Sales Support Agent will provide a proactive inbound and outbound response service for Sales, including diary management, Change Of Ownerships, out of contracts, price renegotiations, and follow up new business appointments. 

Key responsibilities will include:

• Handle calls in a professional and empathetic manner and be receptive to and resolve complaints or problems
• Provide a proactive and efficient sales and administrative support service for the Salesforce, ASM, and when appropriate Including Weekly / Monthly management reports
• Compilation of monthly HR returns
• Make on-line appointments and maximise efficiency of Salesforce by proactively managing sales diaries, including COOs, out of contracts, price renegotiations, and following sign-up appointments
• Management of all regional rollovers, subsequent communication with competitors and compilation of rollover report (COP 26)
• Liaise with internal departments handling requests to speak to sales colleagues, urgent messages etc regarding account issues and appointments
• Action customer enquiries in the salesperson’s absence
• Clearly identify and quantify potential customer needs through a strong understanding of Calor products and services
• Ensure leads are input into Salesforce and supporting marketing campaigns
• Manage and distribute email requests received into Sales Support inboxes
• Place literature fulfilment and stationary orders for the Sales team and external customers
• Place and manage orders for key customers within National Account sectors
• Nurture qualified telephone and email sales leads from enquiry to contract signing
• Proactively retain existing Calor business through outbound telephone calls

As such we would like you to have/be:

• Excellent written and verbal communication skills
• Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments when necessary
• Excellent organisational and interpersonal skills
• Demonstrate customer focus and be tenacious in pursuit of business and team goals
• Keyboard/VDU and telephony skills
• Experience with MS Office suite
• Experience working with Salesforce or similar CRM
• Experience of distance selling, specifically over the telephone within a customer centre environment, utilising multi-channel contact methods
• Track record of delivery in sales and retail activities
• Able to create sustainable relationships with key stakeholders
• Proactive and analytical approach
• Excellent customer service skills
• Product and market knowledge preferred

We look for people who are open minded, embrace new ways of working, step out of their comfort zone seek out new opportunities and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you! Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

If this sounds like you, please apply by clicking the link below.

We look forward to hearing from you!

To be considered for the above opportunity you must be eligible to live and work in the UK.

We are a responsible business where safety is our number one priority.  As such, during any visit to, or employment with Calor, you may be randomly selected to undergo a drugs and alcohol test. Such results, which would be shared with you, may be taken into consideration in relation to any employment application or continued employment.

If you are successful in being offered this role, you will be required to carry out pre-employment checks including but not limited to a medical assessment and DBS (basic disclosure) check.

Calor Gas Ltd. is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.