Sales Support Officer

Job Title: Sales Support Officer

Salary: £29,475

Job Type: Full-time

About Us

We are the largest not-for-profit provider of housing and care for older people in England. We manage 60,000 homes for people in later life across almost 1,700 sites and operate in over 85% of local councils in England. Helping people enjoy later life is our passion. It has been for nearly 60 years. And today, in an ageing society, our housing, care and support is needed more than ever.

As England’s largest provider of specialist housing and care for those in later life, we’re committed to creating choice and opportunity for everyone. We put our residents at the heart of everything we do, listening carefully and shaping our homes and services around them.

And we’re proudly not-for-profit, which means every penny we make is reinvested into our properties and services, building more and innovating for the future so that people can have a home where they love living in later life.

The Role

As a Sales Support Officer, you will play a crucial role in assisting the Sales team across multiple sale tenures. Your main responsibility will be to provide high-quality, efficient, and effective sales administrative support, ensuring compliance with relevant legislation, government guidance, and lease requirements.

Responsibilities will include:

Providing regular information to assist in compiling reports.

Supporting the Sales team by handling general and specific inquiries.

Ensuring compliance with legislative and regulatory guidelines and internal policies and procedures.

Recording customer correspondence and inputting relevant data into the system.

Preparing and recording the signing of legal documents for each transaction.

Supporting the signing and sealing of legal documents, recording the receipt of counterpart leases within required timescales.

Handling customer complaints effectively and in a timely manner.

Assisting customers with the post-completion process internally.

Raising invoices on the finance system.

Please note that you may be required to work outside of core office hours and at alternative locations as needed, including evening and weekend work.

About You

Qualifications:

Educated to GCSE level C (or equivalent work experience).

Experience:

Practical knowledge of anti-money laundering regulations and FCA legislation.

Interest in/experience in the property market.

Proven experience providing excellent customer service and handling challenging customer situations.

Excellent attention to detail and good written skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong organizational skills and a calm, resilient demeanor under pressure.

Proactive and positive approach to work, displaying professionalism at all times.

Good telephone manner.

Experience using CRM systems and Microsoft Office packages.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better

Quick and easy pension transfer service

Savings and financial advice, loans, free life assurance

Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme

Leadership Pathways online learning resources

Career progression and promotion opportunities

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.