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Form of work
Salary?This is a fantastic opportunity for somebody who is customer focused and enjoys developing relationships. This would suit you if you are a team player, have a good work ethic but also like to have a laugh along the way! If want to work for a well established and global organisation and you like what you have read so far, then keep reading!
Role
- £24,000 - £26,000 depending on experience
- Monday - Thursday 8.30 am - 5.15 pm Friday 8.30am - 5.00 pm (1 hour lunch)
- Holidays 20 days + Bank Holidays & Christmas Shut Down, Company Pension Scheme
- Annual company bonus (depending on company performance)
- Parking on-site
Responsible for:
The role will include accounts that have to be managed to ensure enquiries are received and
returned in a timely manner and within agreed SLAs. Chasing quotations, processing orders and
ensuring parts are delivered on time and in full.
- Providing excellent service to all customers at all times
- Management of quotations and pricing
- Log each enquiry from key customers.
- Create RFQ for each part and send it to approved suppliers.
- Receive back prices and create a 'best-cost'
- Present and discuss costs before making a quotation to customers
- Maintain quote log on a daily basis
- Translate orders, once received, by referring back to the quote pack
- New part introduction
- To manage the introduction of new parts onto computer system in liaison with all departments
- Creation of stock code and item description
- General enquiries and maintaining customer relationship
- Periodically visit, webex or conference calls with customers
- Complete customer portals or similar dependent on customer requirements
- General Administration including raising credit notes for returned parts and cover for colleagues
About you?
- Experience in Customer Service, Sales or Account Management
- Worked Automotive / Manufacturing capacity
- Fantastic communication skills both written and verbal
- Not afraid to build customer relationships
- Excellent Microsoft Package ability
- Full customer service ability
- Work with field sales team and obtain data they require
- Time-keeping
- Excellent attendance track record required
- Team player
Interviews taking place ASAP. Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
