Sales Support Administrator

Sales Support Administrator

£23,000 to £25,000 Basic Salary Plus Bens

Smethwick (Office Based)

Our client is now seeking a Sales Support Administrator , Your role will involve day-to-day co-ordination of customer accounts on an administration level as well as being responsible for all supply chain/procurement activities within a designated product group.

Details:

To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service.

• Responsible for providing administrative support to the Sales Department
• Complete telephone and email sales enquires.
• Deal with customer queries efficiently and effectively or escalate where necessary.
• Input customer orders and raise delivery notes to ensure on-time order delivery.
• Arrange the collection of returning goods from customer premises.
• Upon request, update customer order delivery status including live and outstanding deliveries.
• Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
• Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
• Assist in populating and maintaining central customer database (CRM)
• Actively promote all company services and participation in sales promotions.
• Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
• Raise any concerns with the Office support manager as and when necessary

Required Skills & Experience:

• Proven experience working within in a telephone Sales Support, customer service, administration environment
• Proficiency in MS Office (MS Excel and MS Outlook in particular).
• Experience working with CRM software
• Proven experience to work as part of a team.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to multi-task.
• Displays a good attitude towards work, and the aims and objectives of the company.
  

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