Address Join their team as a Sales Support Specialist, specializing in supporting the sales efforts of their innovative project management platform. As a crucial member of the sales department, you will play a pivotal role in enhancing the customer experience, facilitating sales processes, and ensuring the successful adoption of their solution for valued clients. If you are passionate about technology, have a keen interest in project management solutions, and excel in providing exceptional customer support, we invite you to apply.
Responsibilities
German speaker required
1. Customer Engagement:
a. Respond to customer inquiries, providing product information, pricing details, and other relevant information.
b. Engage with potential and existing customers to understand their needs.
c. Provide comprehensive information about the platform, its features, and benefits.
2. Sales Process Assistance:
a. Collaborate with the sales team to create customized product demonstrations, presentations, and proposals.
b. Assist in the preparation of contracts and other documentation required for the sales process.
c. Tracking all upcoming renewals and highlighting expansion opportunities
d. Arrange the meeting with internal and external parties using zoom or MS Teams
e. Ensuring relevant client up by calling them directly
3. Product Expertise:
a. Respond to customer inquiries, providing product information, pricing details, and other relevant information.
b. Engage with potential and existing customers to understand their needs.
c. Provide comprehensive information about the platform, its features, and benefits.
2. Sales Process Assistance:
a. Collaborate with the sales team to create customized product demonstrations, presentations, and proposals.
b. Assist in the preparation of contracts and other documentation required for the sales process.
c. Tracking all upcoming renewals and highlighting expansion opportunities
d. Arrange the meeting with internal and external parties using zoom or MS Teams
e. Ensuring relevant client up by calling them directly
3. Product Expertise:
- Stay abreast of the latest features and updates of the platform.
- Conduct product training for internal teams and support the development of sales collateral.
- Act as a bridge between the sales team and technical support, ensuring a smooth transition for customers post-sale.
- Coordinate with technical teams to address any pre-sale technical inquiries from potential customers.
- Maintain accurate and up-to-date customer records within the CRM system.
- Generate reports and provide insights on sales activities, customer feedback, and platform usage.
- Work closely with marketing, and customer success teams to share insights and improve overall customer satisfaction.
- Contribute to the development of sales and marketing strategies based on customer interactions.
Qualifications:
- Bachelor's degree required.
- German speaker
- Strong technical aptitude and ability to understand and effectively
- Excellent communication skills, both written and verbal.
- Familiarity with CRM and proficiency in Microsoft Office Suite.
- Detail-oriented with strong organizational and multitasking abilities.
Benefits:
- Flexible work hours
- Opportunities for professional development
- Provision of top-notch training programmes
- Collaborative and innovative work environment
ABOUT COMPANY
Augusta Aiken & Associates
London, United Kingdom
HR & Recruitment Delivering talent, driving your growth. Augusta Aiken & Associates (AAA) is a specialised financial talent acquisition firm. AAA’s offering is a uniq...
