Sales Team Leader | Redmore Recruitment Limited

Job Title:Sales Team Leader
Employer:Redmore Recruitment limited
Location: Surrey, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 220926582

Job Details:

Our client is looking to recruit a Team Leader who will play a crucial role in leading and guiding ateam of inbound sales representatives focused on handling customer enquiries relating to all products and services.

The ideal candidate will excel in leadership, possess exceptional communication skills, and have a passion for mentoring and developing Sales Teams. If you are a proactive leader with a drive to foster team success and deliver outstanding customer experiences, we would like to hear from you.

The key responsibilities of the role.

• Provide robust leadership by coaching, mentoring, and supervising the inbound Sales Team. Set and communicate clear goals, motivate team members, and foster a positive, collaborative work environment cantered on continuous improvement and success.

• Actively monitor team performance metrics and KPIs, identifying areas for enhancement, and implementing strategies to exceed sales targets while prioritising customer satisfaction.

• Conduct comprehensive and regular training sessions to elevate product knowledge, refine sales techniques, and enhance customer interaction skills among team members. Encourage continuous learning and skill development initiatives.

• Collaborate closely with management to develop and refine sales processes, ensuring efficiency, accuracy, and a seamless customer experience. Implement best practices to streamline workflows and optimize sales performance.

• Compile and analyse data related to team performance, presenting actionable insights and recommendations to refine sales strategies and enhance overall team effectiveness.

Additional Requirements:

• Demonstrated ability to lead, inspire, and motivate a team towards achieving sales targets while consistently delivering exceptional customer service experiences.
• Proven experience in training, coaching, and cultivating the professional growth of team members to optimize performance and skill sets within a telesales environment.
• Strong analytical acumen to interpret data effectively, enabling informed decision-making aimed at driving continuous improvements in team performance.
• Proficiency in conflict resolution and adept problem-solving abilities to address team challenges, fostering a cohesive and productive work environment.

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