AddressSAP Delivery Lead Functional Manager
Location: London
Salary: Competitive salary and package (Depending on level of experience)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
In our team you will:
As an SAP Service Delivery professional at Accenture, you will play a crucial role in providing ongoing application maintenance and support services to our clients during the post-implementation phase. The roles within the AMS (Application Maintenance Support) Tower encompass both Service Delivery Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients.
We are looking for experience in the following skills:
7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly.
Ultimately responsible for the delivery of SAP’s Services engagement at the account, coordinating and aligning strategy, planning and execution with other stakeholders from SAP.
Manages the risks & compliance for the service across S/4 Finance.
Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams.
Ability to manage overall accounts, including application maintenance, changes, and new business origination.
Expertise in revenue management, handling actual and forecasted revenues, and maintaining Cost-to-Charge Ratio (CCI%) for engagements.
Strong service delivery and AMS (Application Maintenance Services) skillset, with awareness of ITIL processes.
Deep understanding of SAP, and the capability to handle non-SAP components when required.
Familiarity with operations, including monitoring utilization levels of the team.
Have at least a relevant bachelor’s degree from a recognised institution.
