Sc Cleared D365 Engineer- Fully Remote

We are looking for an SC Cleared D365 Engineer to join one of our renowed clients.

Some of the roles and responsibilities include:

• Day-to-day support of services providing 2nd line application support via established Service Now resolver groups. Standard support hours are 09:00 - 17:00 Monday - Friday excluding weekends and bank holidays.
• Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog.
• Working using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services.
• Responding to incidents as per clients Incident Management processes.
• Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of:
• Triage
• Resolving MS Dynamics 365 Configuration defects
• Raising Service-now tickets for downstream issues as required
• Raising Microsoft support calls for any MS Dynamics 365 Product Issues.

You must have active SC clearance.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.