Scheduler Repairs

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Here at Havebury Housing, we are looking for a Scheduler to join our fantastic Repairs Team! The purpose of this role is to use our scheduling system, to accurately schedule appointments relating to routine repairs, programmed works and void maintenance of our homes.

Requirements

Outline of Key Responsibilities

• To monitor and maintain the scheduling system on a day-to-day basis, to achieve maximum operative efficiency for both technicians and contractors. This will also require rescheduling for, non-availability, tenant, and appointment changes and to incorporate the planned work schedule
• To operate the scheduling system to ensure the correct and appropriate technician with the designated skills can respond to repairs and works programmed
• To guide on issues and pressures on demand and operative availability which arise outside of you own level of responsibility and resolve these, wherever possible
• To liaise with our tenants and residents and, contractors to ensure good customer service is achieved
• To ensure all data for all work types is accurately entered on to the scheduling system and guide the team in making those entries.
• To liaise with other departments, including our materials provider and team leaders, on a day to day basis, to ensure the smooth running of the section and repairs service.

We are looking for someone who has

• Previous experience of dealing with customers in any sector
• The ability to ask the right questions to be able to understand the reason for the customer's call/visit.
• Have good communication skills with the ability to tailor the response to suit the customer or situation.
• The ability to identify and bring attention to changes in types of customer requests and areas where our responses to customer requests could be improved.
• Ability to deal with conflict situations.
• Experience of using IT systems, including Microsoft office software Outlook, Word, Excel, and other databases.

Benefits

In return, we are offering

• An annual salary of £27,562.50
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 5% - 10% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.