Scheduling Analyst

Scheduling Analyst

Monday - Friday, Flexitime, 37.5 hours, Permanent

Salary: £29,366 plus 5% bonus possiblity 

Location: Remote (Required travel to Manchester once a month) 

As a Scheduling Analyst you will be required to undertake the production and delivery of resource plans for work types across Customer Operations from 1 week to 3 years' out. Also, to support the Resource Planning teams to plan and schedule activity optimally thereby increasing the profitability of the business, remaining committed to treating customers fairly.

Scheduling Analyst Responsibilities:

• Create a safe environment with the aim of achieving a zero-incident workspace and ensuring that teams take responsibility for themselves and each other.
• Responsible for the production and development of resource plans/models/processes to forecast staffing levels, service levels and other key performance indicators.
• Lead discussions with key stakeholders to ensure inputs into planning models are up to date and reflect latest operational requirements.
• Responsible for the impact assessment of risks and opportunities to the plan from and engage with relevant parties to ensure these are effectively communicated.
• Review performance against plan and engage with operational stakeholders providing analysis of performance against plan.
• Provide a link between Forecasting, Long Term & Change in translation of outputs from these teams into an operationally deliverable plan.
• Generate and support the implementation of ideas for improved team outputs that engage key stakeholders and benefit our customers.
• Organise, upskill and support RP projects that drive the business strategy.
• Design, maintain and develop governance processes across the Resource Planning teams.
• Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed.
• Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled.
• Ensure (customer related) information systems are operated to the required standard to maintain accurate and secure records.

What we look for:

• A strong analytical background and excellent Microsoft Office skills are essential.
• Good understanding of resource planning principles and practices
• Experience of working across a wide group of stakeholders
• Highly numerate with good accuracy and attention to detail and strong analytical skills
• Demonstrates strong understanding of our internal customers and how to meet their needs.
• Excellent verbal and written communication skills
• Ability to produce clear, concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making.
• Performs effectively when faced with time pressures, adversity, disappointment, or opposition.
• Displays an ongoing commitment to learning and self-improvement.

Our Benefits:

• Competitive salary and bonus potential
• Massive progession opportunies 
• Pension scheme
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance