Client Operations - Scheduling Co-ordinator
Permanent Full-time (Hybrid role)

Full Job Description
Responsible for managing scheduling of large field service team.
A great role for someone with salesforce or diary management experience looking to progress into a more senior role.

Main Responsibilities
, Daily scheduling of field service appointments across multiple service territories
, Develop, test and refine scheduling recipes to optimise team performance.
, Be the field service subject matter expert and share knowledge with relevant colleagues.
, Maintaining data quality, manage data cleanse to ensure best chance of success
, Consult with field service agents, team managers and field team to identify opportunities for improvements to scheduling policies and/or scheduling methodology.
, Continuous improvement - On-going analysis of performance, identify opportunities for improvements for implementation.
, Pitch, plan and implement any agreed changes or trials with clear success criteria and measurement.
, Regular updates and reporting to senior management with a focus on improvement.
, Create and maintain Salesforce dashboards and reports to track key performance indicators (KPIs) and provide actionable insights
, Various daily and weekly administration tasks

Knowledge, Skills and Experience Required
, Excellent written and verbal English
, High levels of organisation and attention to detail
, Strong ability to multi-task and stay focused in high-pressure situations
, Experience with the Salesforce platform is highly desirable
, Intermediate to advanced Microsoft Office skills to include Excel and PowerPoint
, A keen desire to succeed and make a real difference
, Upbeat and positive personality
, Ability to influence at various levels

Development: ongoing development with Operational leadership team and potential to gain operational leadership qualification.

Apply now.
Come join us.