Scheme Manager

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Scheme Manager
Beane River View, Hertford
£22,403
- £23,096 per year
35 hours per week
We have an opportunity for a Scheme Manager to join our Housing Operations team. As a Scheme Manager, you will be responsible for providing a high quality housing management service to ensure premises are safe, secure and well maintained.
Working Monday to Friday across 2 sites, spending 4 days a week at Beane River View in Hertford and one day at Noble House in South Oxhey, you will also be responsible for promoting independent living, through providing information and/or signposting residents to local services that may meet their needs. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older people in a housing management setting and aware of safeguarding concerns.
The role of Scheme Manager will include:
- Supporting residents by providing information to promote independence, good health and wellbeing
- Completing mandatory compliance tasks along with health and safety checks
- Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
- Delivering high quality customer service by resolving problems and complaints
- Providing administrative support, including maintaining accurate records in a timely manner
- Covering other schemes as and when required
Skills and experiences:
- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
- Proven experience of working with older people and understanding their individual needs or similar
- Ability to work alone and manage workloads to meet deadlines
- Working knowledge of handling confidential and sensitive information
- Good interpersonal and customer care skills
- Proficient User of Microsoft applications including Word, Excel and Outlook
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £22,403 per annum (rising to £23,096 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £24,033 based on 37.5 hours per week rising to £24,745 after 12 months service and subject to satisfactory performance
Closing Date: 3 March 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme