Scheme Manager

Provide housing management services to tenant. Responsibilities include: Dealing with day to day enquires relating to the scheme (service charges etc.) Monitoring the welfareof residents and contacting necessary agencies where appropriate Ensuring the general Health and Safety within the scheme and to carry out and document all Health and Safety checks Monitor the expenditure of the scheme budget, keeping within budgetary limitations Receiving and processing any repair works and monitoring theirprogress Liaising with outside agencies and suppliers Managing any potential complaints (e.g. anti social behaviourcases) Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are compleated to a satisfactory standard Responsible for management of void properties, ensuringthat re-let targets are met Candidate Requirements Certificate in Supported Housing, Charted Institute of Housingor equivalent(preferred but not essential) Knowledge of Housing Benefit/Supporting People requirements and criteria A wide knowledge of health and social issues that may affect our residents At least two years Housing experience in a similar or related field (essential) Ability to deal with challenging and emergency situations in a calm manner Excellentcustomer service and communication skills GCSE level C (or equivalent qualification) in Maths and English (essential) Hoursof work are Monday to Friday (35 hours per week, usually starting at 8amwith a 30min unpaid lunch break) Location: Oakwood Flats, Haywards Heath, West Sussex, RH16 4BG Benefits 25 days' annual leave(excluding bank Holidays) Contributory pensions scheme, with employer contributions Dedicated Employee Assistance Programprovidingconfidential support and advice Refer a Friend bonus