Scheme Manager

Position: Scheme Manager

Location: Crowborough, TN6
Role: Permanent

Salary: 26,123.51 per annum

Hours: 35 per week

Our client are a not for profit organisation who provide housing for older people in the Sussex area.

The Role

The Scheme Manager's role is varied and no two days are the same! You will support the organisations residents in Crowborough at their retirement housing schemes.

Responsibilities include:

• Dealing with day to day enquires relating to the schemes
• Supporting residents to live independently and working with external agencies to make sure residents get access to the right services.
• Ensuring the scheme is safe and all health and safety checks are carried out in line with policies and procedures.
• Monitoring budgets and service charge accounts and making sure residents' homes are well maintained and repairs completed to a high standard.
• Taking ownership and fully investigating any complaints received including anti-social behaviour.
• Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard
• Letting properties and making sure new residents feel welcomed
• Connecting with residents, to encourage inclusion in social events

You

• At least two years Housing experience in a similar or related field (essential)
• A good knowledge of health and social issues that may affect our residents
• Good computer skills
• Ability to deal with challenging and emergency situations in a calm manner
• Excellent customer service and communication skills
• Due to the locations of some of the schemes it is necessary that the post holder is able to drive and has access to their own vehicle for work purposes
• You will be a people person who has a can-do attitude.
• You'll use your initiative to support residents and signpost them to key services and agencies.
• You'll have good attention to detail and good knowledge of health, housing and social issues, with previous housing experience.
• You'll be able to identify the needs of individuals, be empathetic and make sure their sheltered schemes are safe and secure.
• A keen listener you'll put residents at the heart of everything you do.

Salary and Benefits

• 26,123.51 per annum
• 35 hours per week (Monday - Friday)
• 25 days' annual leave (plus bank Holidays)
• Contributory pensions scheme, with employer contributions
• Dedicated Employee Assistance Programme providing confidential support and advice
• Refer a Friend bonus scheme
• Discounts on shopping, holidays, phones, technology and more via our Brighter Benefits platform