SCUK Commissions Agent (12 Month FTC) - hybrid

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for an enthusiastic Commissions Agent to join our team on a 12 Month Fixed Term Contract.

In this role reporting to your Team Leader, you will be responsible for investigating and responding appropriately to customer commission queries received through Complaints, Data Subject Access Requests (DSAR) or Letters of Claim.  You will work through customer commission queries received through DSAR’s and complaints, ensuring that you keep to a high-quality level of service for our customers, and you will also regularly liaise with our legal representatives to ensure all regulatory and legal responsibilities are met.

We have a range of benefits available which include:

• Competitive salary of £27,000-£29,000 (dependent on skills & experience)
• 25 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• £500 flexible benefit allowance
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Responsibilities will include:

• Responding to customer commission queries in writing
• Follow company policy always adhering to service levels and current legislation
• Liaise with other areas of the business, including our internal and external legal teams to ensure complex customer queries are satisfactorily responded to
• To ensure all customer related data is accurately recorded and factual in line with GDPR
• Investigate, log, resolve and response to customer or claims management company queries surrounding Credit Files, Complaints and Data Subject Access requests within the regulatory time frame
• Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework
• Ensure all relevant legislation and regulation is followed
• Any other ad hoc and reasonable requests from the management team

We’re looking for someone with:

• GSCE’s for Mathematics and English at an A-C grade (or equivalent)
• Solid customer service experience (ideally in the Financial Services sector)
• Their own initiative to resolve complex customer queries
• A positive, enthusiastic approach and someone who is receptive to change
• The ability to work under pressure and to tight deadlines
• Excellent attention to detail
• Strong written communication skills, as well as strong numeracy skills
• Confident telephone & call handling skills
• Good interpersonal skills
• Planning and organisation skills

Other things to know:

• You will be required to work 2 bank holidays during the year and receive overtime pay at the appropriate rate to compensate you
• The training for this role requires you to work onsite full time until you are at the required standard – and as per the line managers discretion. Once this is achieved, you will be able to work on a hybrid basis (a mixture of working in the office and working from home) this is subject to line managers discretion

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.