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SalaryPurpose of the role
Key responsibilities:
- You will need to ensure that waste bins, site signage, picnic and person benches are always clean and tidy - this will involve you cleaning these items and drying seating when wet.
- You will be required to interact with visitors and staff at all levels, you will answer questions whilst promoting high levels of customer care.
- You will ensure that ZSL's tools and equipment are kept in good order and report any faulty tools or equipment to their line management.
- You will be required to carry out some lifting, as there is potentially a large amount of manual handling required.
- You will work in a appointed area of the Zoo Grounds that you will look after on a weekly basis. You will report back to the person in charge at various times through out the day to receive knowledge and relay and discuss any issues you may come across during the working day.
- The post holder will also need to carry out other duties which are outside of their general duties. These may include assisting other ZSL departments. You will be given notice should any changes need to be made.
About You
- You should have GCSE (or equivalent) literacy and numeracy qualifications.
- You will demonstrate high standards of customer service to both staff and visitors.
- You will be able to use Microsoft Office applications and Windows operating systems.
- You hopefully will have past experience with cleaning, and deep cleaning.
- You will be happy working in all weathers.
- You will be available to work weekends and bank holidays.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active ally ship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
About Us
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
