Secretarial Services Manager

Secretarial Services Manager

Leading and expanding US Law Firm is seeking a Secretarial Services Manager for their stunning London offices. This position will oversee and manage the daily operations of the Legal Assistant, Legal Technology, Records and Secretarial Departments.

• Generous Salary
• Hybrid Working 4/1 split
• Newly created role with lots of autonomy
• Exciting time to join a rapidly expanding firm

The role will see the Secretarial Services Manager managing training and development, organisational planning and process improvement. 

Duties of the Secretarial Services Manager:

• Assess, assign, manages, train, evaluate & schedules staff in the Legal Assistant, Legal Technology, Records and Secretarial Departments.
• Coordinates and oversees daily operations, assignments and work flow within relevant departments.
• Consults with attorneys and devises departmental assessment plans to assure proper daily and long-term work flow and assignments of attorney / secretarial teams.
• Actively monitors individual and department utilisation and productivity.
• Work with various department managers in the London office to further integrate the overall operational impact of relevant departments.
• Consults regularly with overseas offices.
• Provides leadership and continued professional development guidance and mentorship, including the advancement of training initiatives.
• Collaborates with the London management teams to increase departmental efficiency, strengthen employee knowledge and abilities, improve leadership and maintain high level service support to attorneys and clients.
• Ensures current knowledge of Firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff.
• Oversees employees' work performance and provides guidance in the resolution of problems.
• Monitors time, attendance, overtime and expense reports to ensure accuracy and compliance with Firm policies.

Requirements of the Secretarial Services Manager:

• Bachelor's degree essential.
• Minimum of 10 years relevant administrative management experience in a law firm and/or professional services field.
• Current knowledge of law firm administration and department trends and techniques.
• Working knowledge of litigation matters and corporate transactions with litigation support/legal technology experience.
• Demonstrated knowledge and experience with leading and supervising others.
• Effectively employs coaching and problem solving techniques.
• Proven ability to effectively lead, coordinate and implement projects, processes and change management.
• Strong technological skills, including MS Word, advanced Excel, PowerPoint, and project management and database applications.
• Knowledge and implementation of the annual budget process.