Security and Welfare Officer

Security and Health and Safety
1. Carry out regular patrols of the University and grounds, including outlying properties, dealing with and reporting any Security and/or safety issues, ensuring areas are locked or unlocked as required. React to incidents using initiative, Be aware of protocols for elevating concerns to the out of hours duty manager and log and report in a timely manner.
2. Provide out of hours first point of contact support for welfare incidents, reporting any concerns to the student support services and escalate any concerns as appropriate.
3. Monitor and control health, safety and maintenance standards, reporting issues and concerns to Facilities team.
4. Control, monitor and supervise out of hours access to residences, including off-campus RAU accommodation ensuring compliance with fire, health and safety procedures and any relevant residence instructions.
5. Respond effectively to fire alarm activations and when required liaise with the emergency services.
6. Assist with security support to bar and catering colleagues on busy evening.
7. Monitor CCTV report findings to the Security and Operations Project Manager.
8. Provide a comprehensive reception service, respond to any out-of-hours telephone calls; monitor the signing/checking in and out of all guests and visitors; complete administrative tasks for reporting incidents and maintenance requests; and deal with queries and complaints efficiently and professionally in a courteous manner.
9. Complete all necessary reports including incident reports, noise reports, accident reports and others as required.
10. Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the relevant department as appropriate.
11. Provide out of hours liaison for any complaints received from the local community, reporting to Campus Services Manager.
12. Once appropriately trained, act as the out of hours first line maintenance response and undertake any reactive maintenance (e.g. replacing lamps). Call in out of hours operative if appropriate and carry out minor maintenance work equipment checks and water checks as required.
13. Once appropriately trained, act as the appointed person responsible for First Aid.
14. When required, assist with preparation and strip down of University events and assist the Campus Services Manager to prepare for new students and conference guests.
15. Undertake other general duties as and when required commensurate with the grade.