Security Monitoring Apprenticeship

We have some amazing Apprenticeship opportunities for people with a passion for helping others to start a career as an apprentice within Security Monitoring. No experience, what we ask is that you have a passion to learn, with energy and drive to get things done.

We will provide you with full training and support you will require to be a success in the role. You will be enrolled onto the Security Control Room Apprenticeship, which is 12 months (with an additional 3 months for the end point assessment) and assigned a coach to provide guidance and support. This apprenticeship is all on the job, with no requirement to visit local college.

Who we are…

At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.

We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms. This role will be based at our Security Operations Centre located in Milton Keynes MK17 8LX

Salary: Starting at £24,500 with incremental increase upon completion of training modules and subject to performance, competency, absence record etc. We are proud to be a Real Living Wage employer.

Shift pattern: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off). We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM

What you will do…

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
• Manage mobile alarm call outs and provide solutions in a timely manner.
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly.
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
• Ensure that all systems/databases are updated in a timely and accurate manner.
• Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services.
• Assistance / coverage during adverse weather conditions and other emergencies.
• Provide standby coverage on all days allocated.
• Provide client reports.

What you will need…

• You must be 18 years+ in age.
• Must have a C or higher grade in English or Math, if not, you can complete your Maths or English whilst on the course.
• Excellent customer service skills - Able to communicate at all levels.
• Willingness to learn.
• Ability to work as part of a team.