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SalaryFull-time and Permanent
Starting end of September 2024
Salary £29,598 – £32,286 per annum plus 20% shift allowance
Plus generous benefits package
About the role
Do you have proven supervisory experience working in a visitor attraction, in retail or the hospitality sector? Do you have outstanding interpersonal skills, with experience of leading and motivating a team? Then we want to hear from you.
This position is an ideal opportunity for an experienced Supervisor to be part of our enthusiastic and dedicated Security team. It’s not just about security – your excellent customer service skills will ensure a positive experience for visitors and colleagues.
You’ll have a people-focused approach to lead, coach and inspire a team of Security Attendants supporting the delivery of an exceptional visitor experience through strong leadership while helping keep our people, art, and buildings safe and secure.
The Security team provide 24/7 cover, 365 days a year, working a rotating pattern of 12-hour shifts. Averaging 35 hours per week, the standard rota is made up of 2-day shifts / 2-night shifts followed by 6 days off and will include weekends, night work, Bank Holidays or Public Holidays as normal days of work. Teams also work 6 additional shifts flexibly throughout the year.
The difference you’ll make
Working closely with the Head of Security and with the Security Operations Manager across our Galleries, you will take responsibility for the smooth, secure, and safe running of our Galleries and your duties will include:
Operations Management
– Motivate, coach, and manage Security Attendants to ensure an exceptional standard of artwork care, safety, security and building presentation.
– Working on a rota basis, you will help deliver all aspects of public and asset safety and security through 24 hours, 7 days a week.
– Communicating effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues.
– Being prepared to lead in safe evacuation of our buildings in the event of any incident or emergency.
Security Systems
– Support Security Attendants by monitoring all security and safety systems including fire safety, CCTV, intruder alarms, and other building management systems.
– Responding to, and dealing effectively with system activations, taking prompt and appropriate action to resolve any issues.
– Have an up-to-date knowledge of all NGS operational procedures and requirements of any exhibitions, displays and events and coach and develop Security Attendants to gain and use their expertise to enhance security and deliver an excellent colleague and visitor experience.
Team Management/Leadership
– Lead a team of Security Attendants including recruitment, induction, training, development, and performance.
– Manage the Security Attendants to ensure that best practice is followed regards health, safety, and welfare.
– Ensure the necessary security coverage, including arranging overtime as required, effective allocation of annual leave, and distribution of staff between locations.
– Support colleagues working as Gallery Supervisors.
Who we are looking for
To succeed in this role, you’ll need the following range of knowledge, skills, and experience:
– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully supervising teams within a visitor experience, security, retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information.
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills.
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– High degree of IT skills, proficient in MS Office.
– A fair, consistent, and helpful approach in dealing with people.
– Full Driving License.
It would also be great if you have:
– Knowledge of and understanding of security in a visitor-facing environment.
– First Aid qualification, or willingness to undertake training to obtain.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential.
Application Deadline: Friday 21/06/2024
