Send Quality Manager

The starting salary for this full-time, permanent role is £43,923 per annum based on a 36-hour working week.

This role is open to hybrid working meaning we work both remotely and from the office when required to support training and team development.

If you have a thorough knowledge of SEND legislation, a keen eye for detail and confidence communicating with a wide range of audiences - we would be delighted to tell you more about an excellent opportunity for a SEND Quality Manager to join our SEND Quality Team!

Rewards and Benefits:

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources
• Excellent training and CPD opportunities

About the Team

Working together with other SEND Quality Managers to implement the Quality Assurance Framework, you will strive to establish a culture where everyone understands the importance of quality performance and monitoring and its impact on the lived experiences of children, young people and their families.

This will involve:

• Carrying out a bi-annual cycle of EHC Plan audits and 'deep dives' where you will audit and evaluate the lived experience of the child/young person and their family
• Providing feedback to SEND Case officers and managers on specific audits and trends using a supportive and coaching approach to encourage learning and development
• Working together to identify areas of training needed and develop and deliver training both independently and with other agencies
• Working in collaboration with the SEND service and other professionals to drive good practice and recognise where improvements are needed, as well as highlight what is going well
• Analysing data and insights to inform your findings, you will identify what needs to be improved and how we can do this. This will involve collaborating with SEND Area teams and supporting delivery of coaching/training sessions and production of resources to aid delivery of best practice

About the Role

This is a real opportunity to implement change. In this role practice standards and the improvement of practice will be your primary aim, playing an important part in Surrey's ongoing journey towards providing an excellent service for our service users, children, young people and their families.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Experience of working within SEND (in a local authority or educational setting) and a detailed understanding of relevant SEND legislation
• A meticulous approach to your work with an eye for detail, whist also being able to consider the wider picture
• A passion for quality and continuous improvement to support best outcomes for children and young people with additional needs and/or disability
• Demonstrable experience of creating positive and productive relationships and dealing with difficult issues effectively but sensitively
• The ability to support others with development of their practice in a pragmatic way

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 28/04/2024 with interviews planned for week commencing 29/04/24.

We look forward to receiving your application, please click on the apply online button below to submit.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.