SEND Resolutions Officer

• Location: Leeds, LS1- work from home available 
• Job Type: Full-time
• Salary: £22.51 PAYE or £28.05 Umbrella per hour

My client are seeking an experienced SEND Resolutions Officer to join their team. The successful candidate will be responsible for responding to Stage 1 and 2 complaints, Ombudsman investigations, and other complex queries. This role also supports our legal teams in responding to Judicial Review pre-action protocols. While the position involves some frontline communication with families, it does not entail ongoing casework.

• Deal with complaints and legal challenges, including those from the press.
• Advise and assist parents regarding the complaints process, specifically within appropriate educational provision and placement and cases referred under the Health-Education Notification process.
• Provide general advice to parents and schools on Children’s Services policies and statutory guidance on exclusions, admissions, and attendance issues.
• Ensure the voice of the child is heard and actioned.
• Provide written case statements for Local Government Ombudsman and the Statutory Assessment and Provision Lead as required.
• Maintain high personal standards through continuing professional development.
• Be flexible and adaptable to change, assisting other services as required.
• Uphold Council Values and abide by all relevant policies and procedures, particularly those relating to Safeguarding, Equality and Diversity, and Health & Safety.

• Relevant degree and/or equivalent professional qualification such as social work, youth work, education welfare, or teaching, or a proven track record in a similar post.
• Ability to work flexibly across different locations and areas as appropriate.
• Competency in analysing and interpreting multi-agency professional reports to make judgements about children’s special educational needs and the provision required to meet those needs.
• Ability to summarise reports in a logical, clear, and concise way.
• Independent work ethic and effective time management skills.
• Ability to manage change effectively and promote it as a natural process within the organisation and the wider social context.

• Competitive hourly rate.
• Opportunities for professional development.
• Being part of a supportive and dedicated team.
• Contributing to meaningful work that makes a difference in the lives of children and families.

Please apply today for a chance of an immediate interview! 

What Reed can offer you as a temporary employee:

• A dedicated consultant who will act as your key point of contact during and between any  bookings
• Secure & online time sheet system which is quick and easy to use
• A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure 
• A dedicated payroll team 
• Access to free training
• Access to discount club/ healthcare/ reed rewards
• Pension /paid holiday scheme/ maternity benefits
• Contacts for other Reed consultants and divisions
• Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's