Address
Form of work
SalaryGeneral management
- Work as part of Facilities Management Team to support service development and improvement based on a sound understanding of the business requirements.
- Manage and coordinate the administrative/technical requirements for FM.
- Coordinate with a remote administrative team with a focus on collaboration, consistency and good communication.
Customer Focus
- Identify and / or acknowledge business changes and anticipate the associated internal and external customer demands.
- Promote a culture that welcomes customer feedback to facilitate continuous improvement.
Planning and Implementation
- Lead and personally deliver administration support for high level or complex tasks and project work using PowerPoint/ databases/ Excel/ Word and other bespoke or Microsoft O365 packages.
- Liaise with other managers (internal and external) to ensure the effective coordination and running of various management meetings, including setting agendas, minute taking, follow up actions across the service as required.
Interpersonal Skills, Impact and Communication
- Establish, develop and maintain effective working relationships with colleagues, stakeholders, partners and customers.
- Demonstrate the confidence to express new ideas and to challenge existing process / ways of working.
- Effectively communicate and explain new concepts and ways of working to customers and colleagues.
- Effectively negotiate and influence with customers/colleagues at all levels.
- Deliver robust and effective communication to team members, ensuring both corporate and departmental strategies are clearly
Behaviours
- Proactively challenge existing ways of working to improve systems and processes with support from senior colleagues.
- Demonstrate a resilient approach to conflicting and competing demands.
- Maintain a calm approach to develop and achieve successful outcomes and solutions.
- Demonstrate a welcoming, flexible and approachable attitude to all work requests.
Key Decision-Making Areas and Problem Solving
- Decide what actions need to be taken to resolve problems or issues, escalate issues as appropriate.
- Deal with a range of complex issues, make informed decisions to maximise performance and refer to / liaise with Management as appropriate.
- Decide on the best use of resources and allocate / seek support accordingly to meet the business needs.
Person Specification
Essential Qualifications, Knowledge, Skills and Experience:
- Relevant experience that you can demonstrate.
- Strong problem-solving skills with a proactive, positive attitude and ability to think creatively.
- Experience in actively contributing to projects or developing solutions and service delivery options.
- Excellent communication skills both written and oral, together with high level interpersonal skills and can clearly demonstrate the ability to challenge and influence others.
- Strong organisational skills and the ability to work under own initiative.
- Sound knowledge of effective administration systems and procedures.
- Experience in the preparation of reports, agenda preparation and minute taking for senior management.
- Extensive experience of using and managing IT systems to an intermediate/advanced level including Microsoft O365 products - Word, Excel, PowerPoint, Outlook, SharePoint.
- Evidence of delivery in a continuous improvement culture, with a 'buy in' to reviewing and evaluating current performance and seeking improvements.
- Experience in managing, processing and troubleshooting financial accounts and transactions.
- Demonstrable flexibility as you may be asked to support in a variety of FM areas.
Please contact Daniel Goodyear on (url removed) or (phone number removed) to apply or for more details.
Connect2Hampshire, part of Hampshire & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
