Senior Admissions Revenue Manager - Chessington, London

Senior Admissions Revenue Manager - Chessington, London 

Job Type: Full Time

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale. We are looking for a Senior Admissions Revenue Managers to join our Revenue Management team on a permanent basis. The role can be based multiple UK Merlin sites, with a hybrid element for those looking for more flexibility. This is a multiple hire role, with each position covering either remit of UK, Italy or Germany.

As the Pricing Strategist, you will shape the financial success of our resorts by crafting and implementing dynamic pricing strategies. From adjusting admission prices across various channels to collaborating on revenue initiatives with designated resorts, you will lead the charge in optimising revenue.

Guiding sales, marketing, and finance teams, you will leverage diverse pricing levers, such as dynamic pricing, promotions, and innovative models like upselling and packaging. Channel management becomes an art as you balance volume and revenue to match the nuances of different trading environments.

Conducting pricing tests and thorough research, you will ensure our pricing is finely tuned for maximum optimisation. Drawing insights from historical data, current trends, forecasts, and industry knowledge, you will make strategic adjustments to ticket pricing. Robust reporting and analysis are your tools for making informed decisions and action plans.

But it's not just about reacting to the market; you will be proactive and develop and implement cutting-edge pricing models, processes, and guidelines. Additionally, you will contribute to the success of new product launches and promotions, ensuring coordination for timely delivery.

In the pursuit of excellence, you will constantly explore and develop innovative pricing models, keeping our resorts at the forefront of the industry.

Qualifications & Experience

• Considerable experience in pricing / consultancy / revenue management, preferably in travel, hospitality or other industry where revenue management concepts apply (i.e. dilution, displacement, etc)
• Bachelor’s degree in Statistics, Mathematics, Engineering, Business, Economics, Data Science or a quantitative field or equivalent
• Excel wizard skills are essential
• Strong analytical and reporting skills; must be extremely comfortable compiling and manipulating data
• Skilled in analysis, problem solving and decision making
• Ability to influence others at all organisational levels
• Strong communicator and negotiator with ability to convey information in a clear and understandable manner to senior stakeholders
• Experience with BI tools (Power BI, Tableau, Looker, etc)
• Experience manipulating large and complex data (SQL) is a plus
• Experience in forecasting and budgeting is a plus
• For the Italian Role, local Revenue Management market knowledge is a must as well as being able to speak Italian. 
• For the German Role, local Revenue Management market knowledge is a must. Ability to be able to speak German is beneficial but not essential. 

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).  Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.