Senior Application Support Analyst

APPLICATION SUPPORT ANALYST

APPLICATION SUPPORT ANALYST

Our client is seeking a dedicated and knowledgeable Application Support Analyst to join their team. This role is an exciting opportunity to provide essential support for IT applications that underpin core insurance processes, including underwriting, claims, modelling, business intelligence and analytics, actuarial and pricing, as well as functions finance, human resources, audit and risk management amongst others. The successful you will be responsible for ensuring these IT applications are available, performing, supported, maintained, secure and continuously improved to meet Business functional and non-functional requirements to agreed service levels.

* Opportunity to work in a dynamic environment supporting core insurance processes
* Role involves both technical support and small scale development tasks
* Chance to contribute to major modelling systems projects

What you'll do:
As an Application Support Analyst, you will play a crucial role in maintaining the smooth operation of our client's IT applications. You will be the point of contact for business users needing assistance, providing second line support and ensuring all cases are resolved within agreed service levels. Your responsibilities will also include assisting in acceptance testing of changes and updates delivered by vendors or produced by the team. Furthermore, you will have the opportunity to perform small scale development tasks to enhance system functionality. Lastly, you will lend your expertise to support major modelling systems projects run by other teams.

* Provide second line Application Support, responding to and resolving requests for assistance from business users in line with agreed service levels
* Maintain all assigned cases on the incident management system up-to-date with progress and resolution details
* Assist in acceptance testing of vendor-delivered / team produced changes and updates
* Retain ownership and monitor closely cases that have to be assigned to third party vendors for investigation/resolution
* Perform small scale development of new uses of the systems, new reports and enquiries, and new interfaces in line with business-specified requirements
* Support major modelling systems projects run by other teams as required by the scope of that project

What you bring:

• The wealth of knowledge about the insurance market, particularly Lloyds of London.
• A deep understanding of modelling within insurance and the IT applications that support this process. Experience in managing and supporting leading modelling IT platforms such as RMS Risklink, Risk Manager, Touchstone\Touchstone Re, and RQE.
• Well-versed in the ITIL service management framework and project management methods like PRINCE2. Additionally, You understand software development lifecycle frameworks, including AGILE and Waterfall methods.
• Understanding of the insurance market and ideally Lloyds of the London market
• Understanding of Modelling within Insurance and the IT applications underpinning modelling delivery
• Exposure to the management and support of market-leading modelling IT platforms including RMS Risklink, Risk Manager, Touchstone\Touchstone Re, RQE
• Understanding of ITIL service management framework
• Understanding of project management methods e.g. PRINCE2
• Understanding of software development lifecycle frameworks, including AGILE, Waterfall method

What sets this company apart:
Our client operates in a dynamic and challenging environment, offering its employees the opportunity to work on cutting-edge projects in the insurance industry. They are committed to fostering an inclusive and supportive workplace where every team member can thrive. Their focus on continuous improvement means you will have opportunities to learn and grow professionally. While they operate in a strict regulatory framework, they also understand the importance of work-life balance and offer flexibility when needed.

What's next:
Ready to take your career to the next level with this exciting Application Support Analyst role?
Apply today by clicking on the link!

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing gscemeaedi @ resourcesolutions .com