Senior Civil Enforcement Officer - Req24764

Job title:Senior Civil Enforcement Officer 

Salary:  £32,076.00 - £33,945.00 (pro rata) 

Hours: 26 

Contract: Permanent 

Location: Civic Hall 

Internal vacancy. Applications will only be considered from existing Leeds City Council employees.

As a Senior Civil Enforcement Officer, you’ll thrive on developing & managing a successful team, including motivating, supporting and training a team of Civil Enforcement Officers. You will be passionate about leading by example, confident in empowering a team, have excellent communication skills and strive to perform. 

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Civil Enforcement Officer Supervisor, you will bring to the role:

• The ability to supervise & develop staff, working as part of a team and on your own initiative ensuring that all targets are met. 
• Be confident in making key decisions, solving issues and motivating the team. 
• An extensive knowledge of traffic regulations and parking enforcement in the Leeds district . Along with exceptional knowledge of TMA 2004
• Strong communicator & be a good listener. 
• Willingness to actively participate in trainings. 
• Be able to work to tight deadlines. 

About the role 

As our next Senior Civil Enforcement Officer, you will manage and develop the Civil Enforcement Officers within Parking Services to ensure the effective delivery of the service. 

The role is integral to our Parking Services team. Parking services contributes to safer roads Leeds by enforcing parking restrictions in accordance with legislation, in particular the Traffic Management Act 2004 and its associated Regulations. Enforcement of restrictions are carried out in a clear and fair manner and in accordance with legislation. 

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements.
• a clear career pathway and continuing professional development opportunities.
• a range of staff benefits to help you boost your wellbeing and make your money go further.

How to apply

Apply for this job online. Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. 

If you have any queries or would like an informal chat about the role, please contact Dean Charlton Call 0113 3785000 or email parking.services@leeds.gov.uk

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2022. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
 
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job description

Job purpose

To lead, manage & coordinate a team of Civil Enforcement Officer (CEO) & Maintenance Officers contributing to the productivity of Parking Enforcement. Planning the day to day work of the team, ensuring that all recourses are being used efficiently to meet demands of the service within a timely manner. Prioritising health, safety and well being of the colleagues within parking services & other departments.   

Supporting the Deputy Parking Manager in the effective running & continuous improvement of parking enforcement ensuring that all budgets and service plan objectives are met. 

Responsibilities

• The daily delivery of Parking Enforcement across Leeds 
• To proportion daily beats/daily duties ensuring that resources are being deployed in the most effective way to deal with the service demands. 
• To manage and supervise a team of staff using strong people management skills in order to motivate, develop and to contribute to the effective delivery of service ensuring that the risk assessment is adhered to at all time. 
• To undertake daily line management duties of a team of staff, including carrying out quality 1-2-1’s & appraisals in accordance with Council policies and procedures ensuring that staff records are maintained using the appropriate documentation and associated guidance. 
• To be responsible for the managing attendance process and local strategy to minimise absences.
• To provide support and guidance to team members with day to day issues, including conducting morning role call, hourly radio/welfare checks, support/guidance over the issue of a PCN, any equipment issues and retrieval. 
• To ensure that staff feel motivated and engaged in the values, vision and direction of the service, and to promote the values of the Council through appropriate behaviour and professionalism.
• To assist the Deputy Parking Manager in the recruitment and selection of staff. 
• To monitor the quality of work undertaken, and to respond appropriately to instances of under and over performance. 
• To train staff and to ensure they have appropriate development plans in place where necessary in order that they achieve their potential. 
• To deliver Civil Enforcement training for professionals training to all new starters and support them within their probationary period, including conducting probationary meetings. 
• Work with other Seniors and the Deputy Parking Manager to ensure appropriate cover is available to cover events where necessary. 
• To ensure that relevant databases and systems are kept accurately and promptly updated. 
• To coordinate and contribute to gathering intelligence and statistical information which helps to measure the success of the service. 
• To investigate and report on any incidents or accidents that may take place and take corrective actions where necessary to prevent from reoccurring. 
• To investigate and resolve complaints regarding the service in accordance with the Councils complaints policy. 
• Assist in the development and review of appropriate risk assessments, making sure that all safety precautions are implemented as necessary. 
• To attend and represent the service at meetings and site inspections where required. 
• To undertake investigation in to parking permit abuse and blue badge fraud and misuse. Ensuring accurate records are produced and maintained for audit purposes. 
• To collate evidence and provide witness statements when required and attend court as necessary. 
• To procure additional products in line with local procurement regulations working with framework providers, procurement colleagues and key contacts to ensure that all items procured are done so in a legal and compliant manner. 
• To maintain accurate records and carry out first fix to all council owned P&D machines, whilst reporting faults to the mechanic in a timely manner
• To be the first point of contact with Fleet services, ensure that vehicles are in a safe, clean and serviceable condition. 
• Conduct regular visual checks of car parks to ensure acceptable standards of repair and maintenance are maintained. 
• To work with elected members and partners in particular the police to achieve the Service Level Agreement. 
• To ensure effective and positive staff and industrial relations in the working environment including positive and open relationships with trade union representatives. 
• To promote equality and diversity in both employment and service delivery.
• Responsible for locking and unlocking premises and facilities and be responsible for keys, alarms and any other duties related to being the key holder
• To receive and respond to calls on the out of hours phone
• Carry out parking patrols and issuing parking contravention notices as required.
• To manage the maintenance inventory including ordering stock and machinery. Keeping clear records of all available stock. 
• To oversee and ensure the safe manual movement of heavy & large machinery. 
• To conduct regular site inspections to LCC owned and managed car parks, keeping an accurate log of any maintenance jobs required on site .
• To ensure all relevant Health & Safety procedures are being followed and monitored on site and recorded/reported
• Flexible and adaptable to change to assist other services as required commensurate to grade  
• To participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills
• To improve own practice through observation, evaluation, discussion with colleagues and development programmes.
• To work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council. 
• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

• Ability to provide effective leadership, direction and coordination regarding resources, workloads and processes. 
• Ability to manage and monitor performance effectively and provide clear objectives. 
• Able to work alone and as a part of a team. 
• Good communication skills, both verbal and written. 
• Able to operate computerised systems including  but not limited Microsoft word and excel, in addition being able to learn and utilise several bespoke parking software. 
• Ability to make an effective contribution to internal & external meetings. 
• Ability to resolve potential conflict and to gain cooperation and trust. 
• Ability to direct and motivate staff. 
• Ability to develop productive working relationships that command respect, trust and confidence
• Ability to read, interpret legislation and extract the relevant information to ensure that all traffic regulations are strictly adhered to. 
• Able to read and write English to a proficient level. 
• Able to work flexibly across different work locations and areas as appropriate. 
• Ability to organise own workload; determine priorities and the workload of others to ensure the delivery of the service is productive.
• Ability to use own initiative to develop solutions 
• Ability to manage and delegate resources effectively
• Ability to write concise reports, deliver presentations and chair meetings
• Ability to carry out enforcement activity 
• Ability to produce work of a high standard with attention to detail 
• Ability to work with the trade union. 
• Ability to build relationships with elected members and partners
• An understanding of the role of elected members within the council and the community. 
• Extensive knowledge of Parking Regulation and TMA 2004
• An understanding of and commitment to equality and diversity in terms of both employment and service delivery 
• An understanding of responsibilities in terms of Health & Safety
• An understanding of HR policies including managing attendance and disciplinary procedures
• An awareness of the service level agreements
• An understanding of the Council values and a commitment to embed them into ways of working. 
• Experience of enforcing parking regulations. 
• Experience of supervising staff/teams 
• Experience of reporting to and working effectively with a range of colleagues and partners. 
• Experience of problem solving 
• Experience of carrying out training or briefing sessions to staff/colleagues and partners
• Experience of responding to compliments and complaints 
• Experience of managing and developing staff to achieve objectives and outcomes. 
• Experience of managing resources within a defined budget 
• Experience of working with Trade Union 
• Experience of recognising and challenging inappropriate behaviour
• Experience of preparing reports for Senior managers
• Experience of working as part of a team
• Experience of working within a local government environment. 
• Committed to continuous improvement. 
• Able to integrate and lead and a team. 

Essential Behavioural & other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities. 
• Flexible and adaptable to change to assist other services as required commensurate to grade. 
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.