Senior Claims Handler

Do you want to work for a company that offer outstanding benefits, hybrid working, have an office with beautiful walking locations nearby, are a top 50 South West employer and an opportunity for career progression?

Reed have partnered with a global, award winning, family founded professional services firm based near Clifton Triangle, Bristol. Recruiting for a Senior Claims Handler, on a full time, permanent basis.

Purpose of role:
You will work on cases valued up to £25,000 across a wide range of legal matters, ranging from property disputes to clinical negligence. Playing key role in fulfilling our clients mission of delivering access to justice for everyone, managing all types of cradle to grave.

This is a great opportunity for a Claims professional looking to develop their broad knowledge of legal issues and how the legal system works.

Hybrid working is on offer for this role. 2 days office/3 home. 35 hour working week (9-5).

Duties:
Maintain ongoing contact with the insured throughout the claims process to report on progress showing empathy in a time of legal crisis in their lives
Develop and maintain relationships with customers
Assess and process all claims
Set up new files by reviewing incoming instructions, identify relevant issues and assess if it’s a valid claim
Assess liability and quantum for each case
Draft appropriate correspondence to brokers/insured's requesting additional information as required
Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover
Review panel reports and obtain instructions when appropriate
Instruct experts and external counsel where appropriate
Update case management system with diary dates for cases
Work effectively with all stakeholders to the claim (including panel & non-panel professionals) to ensure claims are processed without undue delay
Provide ongoing support to junior roles but without line management responsibility

Requirements:
Claims Handling experience (essential)
Min 5 GCSE Grade C & above (or equivalent)
Exposure to Legal/Insurance/Legal Expenses Insurance (advantageous)
Strong communication skills
Good working knowledge of Microsoft Office suite
Good numeracy and literacy skills

Benefits:
Minimum of 26 days annual leave plus bank holidays, with the option of buying an additional 5 days and carrying over.
Pension: 7% Employer contributions in return for just 2% Employee.
Free Legal Expenses Insurance and Motor Breakdown Cover.
x4 Life Cover.
Health Cash Plan (currently BHSF worth £156pa – tax paid by employer).
Gym subsidy worth up to £25 pcm.
Cycle scheme and interest free commuter loans.
Company Sick Pay and enhanced Parental Leave.
Free coffee, tea, squash and biscuits.
Free company events and socials.
Learning expenses and time for study and exams.
Time off for charity work and giving back.